Digital Learning Advisor

Remote (ability to come to a QA office with advanced notice) Full time, 37.5 hours per week Competitive salary plus some great benefits QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, ensuring a positive learner experience, and meeting team KPIs. You will also be enrolled onto a Data Technician Level 3 apprenticeship. Key Responsibilities: Deliver engaging Programme Launch sessions to groups of learners and provide feedback on Day 1 Learning Submissions, ensuring they meet the required criteria. Support the Digital Learning Consultants, other DLA’s (where appropriate), and Learning Specialists to ensure learners receive timely feedback and responses to queries within SLA. Be available on Zendesk online chat during working hours to respond promptly to learner queries. Monitor the Digital Apprenticeships mailbox and respond to programme-related queries. Engage professionally with employers and learners to update on progress and plan for realistic progression. Handle customer questions and complaints in line with company policy where appropriate. About you: Excellent verbal and written communication skills Ability to engage and motivate learners remotely Self-motivated with a customer-centric focus Strong planning and organizational skills Problem-solving ability using experience and knowledge to overcome barriers Desire to learn and develop Understanding of safeguarding policies QA is committed to safeguarding and promoting the welfare of children, young people, and adults with care and support needs. All staff are expected to share this commitment and adhere to relevant legislation and best practices. This post is exempt from the Rehabilitation of Offenders Act 1974, and a comprehensive screening process will be undertaken, including: Enhanced disclosure check Child Barring list check Medical fitness assessment Identity and right to work verification Provision of two references covering the past three years and a Criminal Declaration form before interview. We look forward to welcoming dedicated individuals who share our commitment to safety and well-being. What We\’ll Do For You! How we’ll help with finance matters: 27 days holiday Competitive salary Additional benefits including pension, income protection, life assurance, annual pay reviews, employee discounts, season ticket loan, tech scheme, and employee referral scheme. Personal growth: Opportunity to develop skills through QA courses and training days. Access to world-class digital learning content and potential enrollment in Degree or Masters programs. Our people: We promote an inclusive, diverse environment, welcoming applications from all backgrounds. We are a Disability Confident employer, committed to reasonable adjustments. A little about QA: QA is a leading tech training company in the UK and US, partnering with top organizations and serving over 1 million learners since 1985. We focus on applying skills effectively through tailored learning programs. Headquartered in London and New York, more at QA.com. Next steps: Apply via our QA website or contact Tim Heaney at tim.heaney@qa.com for more info. #J-18808-Ljbffr