Order Management - Senior Associate

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are looking for a highly organized and detail-oriented Order Management Senior Associate to join our dynamic team. In this role, you will take a proactive approach to managing orders and ensuring a seamless process from start to finish. You will be responsible for handling high-priority tasks with flexibility and efficiency while maintaining a strong attention to detail. You will take responsibility for accounts assigned by management and be proactive in both supporting the account with order management and delegating workload and supporting other members of the team. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent time management skills and the ability to adapt to changing priorities.

WHAT YOU’LL DO:

• Acknowledge and process client purchase orders.
• Generate vendor purchase orders accurately and efficiently based on client orders.
• Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
• Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
• Collaborate with project teams to address any potential delays or issues in the shipment process.
• Generate picking tickets for warehouse staff based on project timelines.
• Create logistics tickets for outbound shipments to clients.
• Pay meticulous attention to details in all stages of order processing to minimize errors.
• Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
• Prioritize tasks based on urgency and importance to meet tight deadlines.
• Efficiently manage a high volume of orders while ensuring accuracy and quality.
• Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
• Troubleshoot and resolve issues promptly to maintain smooth order flow.
• Respond promptly to client inquiries and provide updates on order status.
• Stay informed about product pricing, discounts, and promotions from vendors.
• Identify opportunities to negotiate better terms with vendors and save costs.
• Negotiate favourable terms, discounts, or bulk purchase arrangements to optimize profitability.
• Take responsibility for specific accounts and delegate workload to drive team success.
• Operate as the main point of contact for internal stakeholders on assigned accounts.
• Liaise with other internal teams to ensure business processes are operating effectively.

WHAT YOU NEED TO SUCCEED:

• Experience in an order management or similar role; with a firm knowledge of the supply chain process.
• An understanding of the commercials involved in buying and reselling hardware.
• Experience using procurement software.
• Strong numeracy skills and analytical ability.
• Basic to Intermediate Microsoft Excel Knowledge.
• Excellent time management skills, with ability to manage workload and prioritize tasks.
• Exceptional attention to detail and level of meticulousness.
• Strong communication skills.
• A proactive problem solver, who can think on their feet.
• Willingness to work as part of a team in a fast moving, growing global company.

PREFERRED SKILLS:

• Experience of Audio Visual / Video Conferencing and Networking environments.
• Experience with Cisco CCW, Sage X3, QuickBooks and Jira a plus.
• Can drive progress positively and effectively, keeping all stakeholders informed.
• Can maintain a high standard of work, even when working under pressure and handling multiple issues.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.