Order Management Associate

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are looking for a highly organized and detail-oriented Order Management Associate to join our dynamic team. In this role, you will take a proactive approach to managing orders and ensuring a seamless process from start to finish. You will be responsible for handling high-priority tasks with flexibility and efficiency while maintaining a strong attention to detail. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent time management skills and the ability to adapt to changing priorities.

WHAT YOU’LL DO:

• Acknowledge and process client purchase orders.
• Generate vendor purchase orders accurately and efficiently based on client orders.
• Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
• Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
• Collaborate with project teams to address any potential delays or issues in the shipment process.
• Generate picking tickets for warehouse staff based on project timelines.
• Create logistics tickets for outbound shipments to clients.
• Pay meticulous attention to details in all stages of order processing to minimize errors.
• Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
• Prioritize tasks based on urgency and importance to meet tight deadlines.
• Efficiently manage a high volume of orders while ensuring accuracy and quality.
• Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
• Troubleshoot and resolve issues promptly to maintain smooth order flow.
• Respond promptly to client inquiries and provide updates on order status.
• Stay informed about product pricing, discounts, and promotions from vendors.
• Identify opportunities to negotiate better terms with vendors and save costs.
• Negotiate favourable terms, discounts, or bulk purchase arrangements to optimize profitability.

WHAT YOU NEED TO SUCCEED:

• An understanding of the commercials involved in buying and reselling hardware.
• Strong ability working with IT systems.
• Strong numeracy skills and analytical ability.
• Basic to Intermediate Microsoft Excel Knowledge.
• Excellent time management skills, with ability to manage workload and prioritize tasks.
• Exceptional attention to detail and level of meticulousness.
• Strong communication skills.
• A proactive problem solver, who can think on their feet.
• Willingness to work as part of a team in a fast moving, growing global company.

PREFERRED SKILLS:

• Experience of Audio Visual / Video Conferencing and Networking environments.
• Experience in an order management or similar role; with knowledge of the supply chain process.
• Experience with Cisco CCW, Sage X3, Quickbooks and Jira a plus.
• Can drive progress positively and effectively, keeping all stakeholders informed.
• Can maintain a high standard of work, even when working under pressure and handling multiple issues.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.