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For Companies At a Glance
- Tasks: Be the key link between clients, tech teams, and management while optimising IT services.
- Company: Join a forward-thinking IT company focused on quality and innovation with enterprise clients.
- Benefits: Enjoy flexible hours, remote work options, and perks like a gym and team events.
- Why this job: Shape impactful services in a collaborative environment that values your ideas and growth.
- Qualifications: Technical background in IT with experience in service management and strong communication skills.
- Other info: Exciting opportunities for personal development in a growth-oriented company.
Gestalte Services, die wirklich funktionieren – heute und morgen. Du möchtest nicht nur verwalten, sondern gestalten? In einem innovativen IT-Umfeld mit Enterprise-Kunden arbeiten, wo dein Know-how wirklich gefragt ist? Unser Auftraggeber sucht Verstärkung im Bereich Service Management. Mit an Bord: starke Technik-Teams, spannende Kundenprojekte und ein hoher Anspruch an Qualität und Innovation. Hast du Lust? Dann bewirb dich jetzt!
Aufgabengebiet
- Du bist die zentrale Schnittstelle zwischen Kund:innen, Technik und Management.
- Du steuerst den operativen IT-Betrieb und sorgst dafür, dass alles rundläuft.
- Du entwickelst Services aktiv weiter und bringst frische Ideen ein – auch direkt beim Kunden, z.B. in Innovationsworkshops.
- Du hast KPIs & SLA-Ziele im Blick und optimierst gemeinsam mit den Teams Prozesse und Services.
- Du planst mit – Ressourcen, Köpfe und Kapazitäten.
- Du wirkst beim IT-Risikomanagement mit und bringst dabei dein strategisches Denken ein.
Skill-Set
- Abgeschlossene technische Ausbildung im IT Bereich (Lehre, HTL, Uni, FH).
- Mehrjährige Berufserfahrung im Bereich Service Management, idealerweise in Verbindung mit ITIL Kenntnissen.
- Ein gutes Gespür für Kundenbedürfnisse & technisches Verständnis (Netzwerk, Security, Cloud, etc.).
- Sehr gutes Deutsch und Englisch in Wort und Schrift.
- Weitere Nice to have: IT-Risikomanagement, ISMS, GDPR und Projektleitung.
- Drive & Struktur – du denkst mit, nach vorne und über den Tellerrand hinaus.
Worauf man sich freuen kann
- Ein modernes Umfeld, das auf Teamgeist, Offenheit und Eigenverantwortung setzt.
- Flexible Arbeitszeiten, Home-Office-Möglichkeit & Satellitenbüros.
- Persönliche Weiterentwicklung – fachlich wie menschlich.
- Aktive Mitgestaltung in einem wachstumsorientierten Unternehmen.
- Goodies wie Kantine, Fitnessstudio, Mitarbeiterevents und mehr.
Mindestgehalt EUR brutto / Monat (auf Vollzeitbasis). Am besten JETZT BEWERBEN und mehr über die Position erfahren! Sollte es vorab Fragen geben, freut sich Marlies Teichmann m.teichmann@kern-partner.at auf die Kontaktaufnahme.
Service Delivery Manager (w/m/d) employer: Kern & Partner Personalmanagement GmbH
Contact Detail:
Kern & Partner Personalmanagement GmbH Recruiting Team
m.teichmann@kern-partner.at
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (w/m/d)
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for a Service Delivery Manager role. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to effective service management.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved services or processes in previous roles. Highlighting your proactive approach and innovative thinking will set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of customer needs by researching our clients and their industries. Tailoring your conversation during interviews to reflect this knowledge will demonstrate your readiness to engage effectively with customers.
We think you need these skills to ace Service Delivery Manager (w/m/d)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Delivery Manager. Familiarise yourself with key terms like KPIs, SLAs, and ITIL to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in service management and technical skills. Emphasise your ability to manage customer relationships and operational IT processes, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and innovation. Mention specific examples of how you've improved services or processes in previous roles, and express your enthusiasm for working with enterprise clients.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your language is professional and clear, especially since fluency in German and English is required.
How to prepare for a job interview at Kern & Partner Personalmanagement GmbH
✨Understand the Role
Make sure you have a clear understanding of what a Service Delivery Manager does. Familiarise yourself with key responsibilities such as managing IT operations, developing services, and optimising processes. This will help you articulate how your skills align with the role.
✨Showcase Your Technical Knowledge
Since the position requires a solid technical background, be prepared to discuss your experience with ITIL, network security, and cloud technologies. Highlight specific projects where you've successfully applied this knowledge to solve problems or improve services.
✨Demonstrate Customer Focus
As a Service Delivery Manager, understanding customer needs is crucial. Prepare examples of how you've effectively communicated with clients and adapted services to meet their requirements. This will show your ability to bridge the gap between technical teams and customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to manage risks or optimise service delivery. Practising these responses will help you feel more confident during the interview.
