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- Tasks: Lead the front-end team and ensure top-notch guest service daily.
- Company: Join Coborn's, a vibrant, employee-owned grocery retailer in the Midwest.
- Benefits: Enjoy flexible scheduling, daily pay access, and a 10% employee discount.
- Why this job: Be part of a fun culture that values diversity and offers growth opportunities.
- Qualifications: No specific experience required; just bring your friendly attitude!
- Other info: We celebrate recognition and encourage innovative ideas from all team members.
If you’re friendly and dependable and you like to work with terrific guests, we’d love to talk about an opportunity on our team! Coborn’s, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn’s, Cash Wise, Marketplace Foods, Hornbacher’s, Tadych’s Marketplace Foods, and Sullivan’s Foods and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.
The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.
We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.
Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn’s offers a bright future for all employee owners. We’re proud to offer a variety of benefits to both our full-time and part-time employees including:
- A 10% Employee Discount (for the employee and their immediate household)
- Get Paid Daily with DailyPay
- Paid Time Off (PTO/Vacation)
- Paid Floating Holidays & 1-time for hours worked on a company-recognized Holiday!
- Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays
- Paid Military Leave
- Employee Health & Wellness Programs, Challenges and Resources
- Employee Assistance Program (EAP)
- Tools, resources and opportunities for Career Growth & Development
- 401(k) plan options - we also match up to 20% of the first 5% contributed
- Participation in our Employee Stock Ownership Program (ESOP)
- Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances
If you’re hired or promoted into a full-time position with our company, you will also be eligible for:
- Medical & Dental Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Adoption Reimbursement
- Paid Family Caregiver Leave
- Company-sponsored Term Life Insurance
- Accidental Death & Dismemberment Insurance
- Short-Term & Long-Term Disability Insurance
As a member of our team, you can also expect:
- Flexible scheduling
- Recognition - We celebrate a culture of recognition
- Growth Opportunities - We’re always looking for motivated, high-potential employees
Coborn’s, Inc. offers a variety of development programs for employees who want to grow their careers with us. Our culture celebrates employee ideas and encourages creative innovations. We’re growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We invite you to join us in carrying out our vision to "Be Remarkable!" Apply today!
Starting pay is determined based on several factors, which can include the candidate’s experience, qualifications, skills, education, and geographic area. Pay Range USD $17.00 - USD $24.00 /Hr.
Guest Services Manager employer: Coborn's Incorporated
Contact Detail:
Coborn's Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with Coborn's various grocery store formats and services. Understanding the unique aspects of each brand will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be prepared to share specific examples of how you've handled guest interactions and resolved issues, as this role heavily focuses on maintaining high standards of guest service.
✨Tip Number 3
Network with current or former employees of Coborn's, Inc. to gain insights into the company culture and expectations for the Guest Services Manager role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate a team. As a Guest Services Manager, you'll be supervising the front-end team, so showcasing your ability to inspire and guide others will be crucial during the interview process.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Services Manager position. Understand the key responsibilities and requirements, so you can tailor your application to highlight relevant experiences.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise your customer service experience, leadership skills, and any relevant bookkeeping tasks you've handled in the past.
Write a Compelling Cover Letter: Your cover letter should express your passion for guest services and your alignment with Coborn's values. Mention specific examples of how you've provided excellent customer service or led a team effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Coborn's Incorporated
✨Show Your Passion for Customer Service
As a Guest Services Manager, your enthusiasm for providing excellent customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Skills
This role involves supervising a team, so highlight your leadership experience. Discuss how you've motivated teams, resolved conflicts, or improved team performance in past positions.
✨Familiarise Yourself with the Company
Research Coborn's, Inc. and its various grocery store formats. Understanding their values and operations will help you align your answers with what they are looking for in a candidate.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios related to guest services. Think about challenges you've faced and how you resolved them, focusing on your problem-solving skills.
