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- Tasks: Support the Passive team with estimating and customer service tasks.
- Company: Join FAFS Fire & Security, a growing business in fire protection and security.
- Benefits: Enjoy a salary of £27,000, pension, life assurance, and 22 days holiday.
- Why this job: Fast-track your career in a supportive, high-achieving team environment.
- Qualifications: Experience in customer service or estimating roles is preferred; strong admin skills required.
- Other info: This is an entry-level, full-time position with opportunities for development.
The predicted salary is between 27000 - 37800 £ per year.
FAFS Fire & Security specializes in designing, installing, commissioning, and servicing automatic Fire Detection, Protection, and Alarm Systems in and around Greater London. We are currently looking to appoint a new Passive Fire Estimator based at our Head Office in Chessington, Surrey.
Basic Salary: £27,000 per year DOE
Benefits:
- Pension
- Life Assurance (4x Salary)
- 22 Days Paid Holidays plus Bank Holidays
- Paid Candidate Referral Scheme (up to £1,000 per referral, unlimited)
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Opportunities for development and progression
What are we looking for?
You will be a driven and enthusiastic individual keen to be part of a growing, high-achieving team! Capable of working both independently and as part of a team, you will work directly with clients and subcontractors. This role is ideal for someone at an administrative level looking to fast-track their career.
Role responsibilities:
- Support the Passive team by estimating remedial works from surveys, risk assessments, local authority letters, and tender packages.
- Assemble quotations generated by our surveying team.
- Log and track inbound/outbound enquiries.
- Estimate remedial works required.
- Provide excellent customer service.
- Liaise with other departments and external companies.
- Handle customer phone calls.
- Maintain a safe working environment in accordance with our Health and Safety policies.
Requirements:
- Experience in customer service or estimating roles.
- Strong administration skills.
- Excellent customer service skills.
- Tech-savvy with the ability to manage complex programmes.
- Impeccable literacy skills.
- Experience in the Fire & Security industry is desirable but not essential.
About FAFS Fire & Security:
We are a small, regionally focused business providing bespoke, reactive services with dedicated attention. As part of a larger group in the Fire Protection, Security & Building Management Systems industry, we share best practices, learning opportunities, and resources for continuous improvement.
Equal Opportunities: We are committed to creating a diverse and inclusive environment. Please inform us if you require reasonable adjustments during the recruitment process.
Right to Work: Regrettably, we cannot offer sponsorship. Applicants must have the right to work in the UK without additional support.
Fire Customer Account Administrator employer: FAFS Fire & Security
Contact Detail:
FAFS Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Customer Account Administrator
✨Tip Number 1
Familiarise yourself with the fire and security industry. Understanding the basics of fire detection and protection systems will not only boost your confidence but also impress the hiring team at FAFS Fire & Security.
✨Tip Number 2
Showcase your customer service skills during any interactions. Since this role involves liaising with clients and subcontractors, demonstrating your ability to communicate effectively and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Highlight your tech-savviness. Be prepared to discuss any software or tools you've used in previous roles that relate to administration or estimating, as this will show your capability to manage complex programmes effectively.
✨Tip Number 4
Network within the industry. Attend local events or join online forums related to fire safety and security. Making connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Fire Customer Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any skills that align with the role, such as estimating or working with complex programmes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at FAFS Fire & Security and how your background makes you a great fit.
Highlight Relevant Skills: In your application, focus on your strong administration skills and customer service experience. If you have any tech-savvy abilities or knowledge of the Fire & Security industry, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Impeccable literacy skills are essential for this role, so make sure your application reflects that.
How to prepare for a job interview at FAFS Fire & Security
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight your eagerness to be part of a growing team and how you can contribute to their success.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. This will show that you understand the importance of client relations in the role of a Fire Customer Account Administrator.
✨Familiarise Yourself with the Industry
Even if you don't have direct experience in the Fire & Security industry, do some research. Understanding basic concepts and terminology will help you engage in meaningful conversations during the interview.
✨Prepare for Technical Questions
Since the role requires being tech-savvy, be ready to discuss any relevant software or tools you've used in previous roles. Highlight your ability to manage complex programmes effectively.
