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For Companies At a Glance
- Tasks: Lead a delivery team, ensuring smooth operations and excellent customer service.
- Company: Join Royal Mail, a trusted brand connecting people and businesses across the UK.
- Benefits: Enjoy a competitive salary, bonus potential, flexible working, and great perks like gym discounts.
- Why this job: Be part of a historic transformation while making a real impact in your community.
- Qualifications: Looking for a flexible, customer-focused leader with strong team management skills.
- Other info: Diverse workplace committed to inclusion; training provided for successful candidates.
The predicted salary is between 38500 - 43000 £ per year.
Join to apply for the Customer Operations Manager role at Royal Mail.
Job reference number: 324639
Salary: £44,551 - £49,006 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension.
Full time, Permanent position at Westbury on Trym Delivery Office.
About Us
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You will lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are; you will play a major part in the trust customers have in us.
What You’ll Get
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions.
About You
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
If you are successful in your application, you will be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, depending on the location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to the role.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust and our people.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: 27/05/2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager - Westbury on Trym Delivery Office
✨Tip Number 1
Familiarise yourself with Royal Mail's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during the interview, showcasing how your leadership style can contribute to their goals.
✨Tip Number 2
Prepare examples of how you've successfully led teams in high-pressure environments. Highlighting your experience in motivating and coaching staff will demonstrate your capability to inspire others and drive performance improvements.
✨Tip Number 3
Research recent changes and innovations within Royal Mail, especially their transition from a letters business to a parcels business. Being knowledgeable about their current challenges and opportunities will allow you to discuss how you can contribute to this transformation.
✨Tip Number 4
Practice your responses to the capability-based interview questions provided ahead of time. This will not only help you articulate your experiences clearly but also give you the confidence to showcase your skills effectively during the interview.
We think you need these skills to ace Customer Operations Manager - Westbury on Trym Delivery Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations and team leadership. Use specific examples that demonstrate your ability to manage a team effectively and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in managing teams and driving performance improvements.
Prepare for the Interview: Since Royal Mail provides interview questions in advance, take this opportunity to prepare thoughtful responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership qualities.
Showcase Your Values: In your application, emphasise how your personal values align with those of Royal Mail, such as trust, inclusivity, and customer focus. This will help demonstrate that you are a good cultural fit for the company.
How to prepare for a job interview at Royal Mail
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Manager. Familiarise yourself with the key aspects of leading a delivery team, managing resources, and ensuring excellent customer service.
✨Prepare for Capability-Based Questions
Since the interview will include capability-based questions, think about your past experiences that demonstrate your leadership, problem-solving, and team management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Style
Be ready to discuss your leadership style and how you inspire and motivate your team. Provide examples of how you've created a positive work environment and driven performance improvements in previous roles.
✨Research Royal Mail's Values
Royal Mail places a strong emphasis on trust and inclusion. Familiarise yourself with their values and be prepared to discuss how your personal values align with theirs, especially in terms of promoting inclusivity and supporting diverse teams.
