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- Tasks: Drive dealership growth and enhance customer satisfaction in a dynamic automotive environment.
- Company: Join MSX International, a respected global leader in the automotive industry.
- Benefits: Enjoy a competitive salary, company car, 25 days leave, and global career opportunities.
- Why this job: Be part of a fast-paced team making a real impact in the automotive sector.
- Qualifications: Experience in automotive aftersales is essential; commercial vehicle knowledge is a bonus.
- Other info: Field-based role with travel across Scotland, North England, and Northern Ireland.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Commercial Vehicle Business Manager who thrives in a fast-paced, dynamic environment. As a key member of the Commercial Vehicle team, you will focus on increasing dealership capacity, enhancing customer relationships, and improving workshop performance to help automotive dealers reach their full potential.
As a Business Manager with MSXI Global, you will join a team working closely with a respected global automotive manufacturer. Experience in automotive aftersales, performance data analysis, and implementing improvements is essential. This role is field-based, covering dealerships in Scotland, North of England, and Northern Ireland, requiring travel and overnight stays.
Responsibilities:
- Develop action plans with dealership managers to grow the business and improve customer satisfaction.
- Ensure optimal workshop capacity at each dealership to service the local commercial vehicle fleet.
- Increase vehicle visits and spending per visit.
- Implement and support commercial vehicle programs through training and coaching.
- Participate in meetings, report on performance, and develop presentations for reviews and workshops.
- Monitor key performance metrics and reporting processes with dealerships.
- Lead the launch of the ‘Uptime Management system’ to reduce customer downtime.
- Assist with the Mobile Service program and improve sales-to-service processes.
- Provide dealer-specific initiatives and reporting to project management.
- Perform additional operational tasks as needed.
Qualifications:
- Experience in automotive dealer aftersales; commercial vehicle experience is a plus.
- Strong results-driven attitude.
- Excellent communication skills at all levels.
- Ability to manage multiple projects within deadlines.
- Numerical and analytical skills.
- Full driving license is required.
Working Conditions:
- Full-time, Monday to Friday.
- Based in Scotland with travel up to 80% of the time, fully expensed.
- Monthly meetings at client HQ in Dunton, Essex.
What We Offer:
- Competitive salary up to OTE £50,000.
- Company car and other benefits including 25 days leave, pension, healthcare, life assurance, and car salary exchange scheme.
- Opportunities for global career progression.
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Vehicle Business Manager - Scotland
✨Tip Number 1
Familiarise yourself with the latest trends in the commercial vehicle sector. Understanding the current market dynamics and challenges faced by dealerships will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those involved in aftersales and commercial vehicles. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workshop performance or customer satisfaction in previous roles. Having concrete data and success stories ready will demonstrate your capability and results-driven attitude.
✨Tip Number 4
Research MSX International thoroughly, including their values and recent projects. Tailoring your conversation to align with their goals and demonstrating your enthusiasm for their mission can set you apart from other candidates.
We think you need these skills to ace Commercial Vehicle Business Manager - Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive aftersales and performance data analysis. Use specific examples that demonstrate your ability to improve workshop performance and customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your results-driven attitude. Mention how your skills align with the responsibilities of the Commercial Vehicle Business Manager role and express your enthusiasm for working with MSX International.
Highlight Key Skills: In your application, emphasise your numerical and analytical skills, as well as your ability to manage multiple projects. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Prepare for Interviews: If you get invited for an interview, prepare by researching MSX International and their commercial vehicle programs. Be ready to discuss how you would develop action plans with dealership managers and improve customer satisfaction based on your previous experiences.
How to prepare for a job interview at MSX International
✨Research the Company
Before your interview, take some time to learn about MSX International and their role in the automotive industry. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Scenario-Based Questions
Given the nature of the role, be ready to discuss specific scenarios where you've successfully improved workshop performance or customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Analytical Skills
Since the role requires performance data analysis, be prepared to discuss your experience with numerical and analytical tasks. Bring examples of how you've used data to drive decisions and improve business outcomes in previous roles.
✨Demonstrate Strong Communication Skills
As a Business Manager, you'll need to communicate effectively with dealership managers and teams. Practice articulating your thoughts clearly and confidently, and be ready to showcase your ability to build relationships and lead training sessions.
