Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers succeed with our products through phone support and account management.
- Company: Join Team.Blue, a leading hosting provider with over 2.5 million satisfied customers across Europe.
- Benefits: Enjoy flexible working options, enhanced holiday schemes, and a birthday bonus.
- Why this job: Be part of a diverse team that values collaboration and customer success in a relaxed atmosphere.
- Qualifications: Previous customer support experience, strong communication skills, and a passion for helping others.
- Other info: Full training provided; remote work available on Fridays.
The predicted salary is between 28800 - 43200 £ per year.
Company overview: Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2300 experts serve its 2.5+ million customers across Europe and beyond.
Why choose team.blue? We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- Access to flexible working opportunities
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What We Do: We make succeeding online as easy as it can be for our customers. We:
- Provide award-winning IT services.
- Keep our products accessible and competitive.
- Offer a diverse range of products to allow customers to grow.
- Are customer-obsessed, offering multi-channel exceptional support.
Our values: The five characteristics that drive our behaviours and the heart of our business culture.
- We put our customers at the heart of everything we do.
- We’re stronger together and we trust each other to do the right thing.
- We tell it like it is and keep doors and minds open.
- We treat each other with respect and regard.
- We’re always thinking ’what’s next?
Job Description: As a Customer Success Advisor, you will play a key role in ensuring our customers have a seamless experience with our products and services. Your primary responsibility will be managing billing and account enquiries, while also guiding customers to achieve success with our products. This role will predominantly involve handling customer interactions via phone calls, though you may also rotate into managing customer enquiries through a ticketing system. You will be part of the Customer Care team, operating within a commercial model, and contributing to sales-driven targets and customer retention.
Key responsibilities:
- Serve as the primary contact for customer billing and account enquiries, primarily through phone support, ensuring timely and effective resolution.
- Rotate into handling customer requests via our ticketing system as needed.
- Provide personalised support to help customers maximise the value of our products and services.
- Proactively engage with customers over the phone to understand their needs and recommend solutions that align with their business objectives.
- Collaborate with internal teams to resolve complex issues and enhance the overall customer experience.
- Support the achievement of sales and retention targets by identifying cross-sell and upsell opportunities during customer interactions.
- Maintain accurate records of customer interactions, updates, and outcomes in CMS and ticketing systems.
- Stay informed about product updates, industry trends, and customer feedback to continuously improve service delivery.
Experience & Skills:
- Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
- Strong communication, active listening, and problem-solving skills.
- Ability to build rapport with customers and provide solutions that drive customer success.
- A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.
Competencies:
- Providing excellent customer service.
- Delivering business results.
- Teamwork.
- Ability to work in a fast-moving environment and to tight deadlines.
- Self motivation.
- Attention to detail.
Working hours: Normal office hours are: Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm. On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.
Training: You will be given complete training and support from our office in Worcester. Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to work: At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visas.
Contact Detail:
names.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor
✨Tip Number 1
Familiarise yourself with Team.Blue's values and customer-centric approach. During your interactions, demonstrate how your personal values align with theirs, especially in terms of putting customers first and being proactive in problem-solving.
✨Tip Number 2
Brush up on your communication skills, particularly for phone interactions. Practice active listening and responding to customer needs effectively, as this will be crucial in your role as a Customer Success Advisor.
✨Tip Number 3
Research common billing and account issues that customers face in the tech industry. Being knowledgeable about these topics will help you provide quick and effective solutions during your customer interactions.
✨Tip Number 4
Network with current or former employees of Team.Blue on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Success Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Advisor. Familiarise yourself with the key tasks such as managing billing enquiries and providing personalised support to customers.
Tailor Your CV: Highlight relevant experience in customer support, especially in phone-based roles. Emphasise your communication skills and any experience you have in a sales-driven environment to align with the job requirements.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and how you can contribute to team.blue's mission. Mention specific examples of how you've helped customers succeed in previous roles.
Showcase Your Skills: In your application, clearly demonstrate your problem-solving abilities and customer-centric mindset. Provide examples of how you've built rapport with customers and resolved issues effectively.
How to prepare for a job interview at names.co.uk
✨Understand the Company Culture
Before your interview, take some time to research Team.Blue's values and culture. They emphasise a customer-centric approach and teamwork, so be prepared to discuss how you align with these principles and how you can contribute to their collaborative atmosphere.
✨Showcase Your Customer Service Skills
As a Customer Success Advisor, your ability to provide exceptional service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. Highlight your communication and problem-solving skills during the interview.
✨Be Ready for Role-Specific Scenarios
Expect scenario-based questions that assess your ability to handle billing and account enquiries. Think about how you would approach common customer issues and be ready to explain your thought process and solutions clearly.
✨Demonstrate Your Passion for Customer Success
Team.Blue is looking for candidates who are genuinely passionate about helping customers succeed. Share your motivation for wanting to work in customer success and how you plan to engage with customers to understand their needs and recommend suitable solutions.
