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- Tasks: Provide concierge guidance and support for members navigating healthcare benefits.
- Company: Join HCSC, a purpose-driven company focused on employee growth and success.
- Benefits: Enjoy health plans, 401(k), paid time off, tuition reimbursement, and more!
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Requires an associate or bachelor's degree with relevant customer service experience.
- Other info: This is an on-site position in Abilene, TX, Danville, IL, or Quincy, IL.
The predicted salary is between 36000 - 74000 £ per year.
At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that invests in your professional development.
Job Summary
Responsible for an integrated member experience, providing concierge guidance, and answering questions from members and providers regarding medical, behavioral health, and prescription benefits and claims. Assisting members in assessing tools, health partner options, and setting provider appointments through their preferred communication method, whether by phone, webchat, or written correspondence. The incumbent is a subject matter expert, may handle projects, and assist in training others. They are responsible for navigating the healthcare system and helping members reach optimal health by collaborating with clinicians from medical, behavioral health, or pharmacy fields.
Required Job Qualifications:
- Associate degree with 2 years of experience OR a Bachelor's degree with 1 year of experience OR 3 years of concierge-oriented customer service experience.
- Experience emphasizing planning of care, assisting customers to select in-network providers, and training customers on tools.
- Knowledge of medical terminology.
- Experience building trust and providing concierge-level service.
- Clear and concise verbal and written communication skills, including motivational interviewing to interact with members and physicians.
- Attention to detail and strong documentation skills.
- Proficiency with web and PC applications.
Preferred Job Qualifications:
- Associate degree in Health Science or Health Studies or a Bachelor's degree.
- Knowledge of HCSC customer service systems, processes, and products.
- 3 years of concierge-oriented customer service experience in an insurance environment.
- Clinical or social work expertise.
- Experience in coordinating medical services.
- Knowledge of health benefit plans and the insurance industry.
Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to support your life outside of work. Our benefits include health and wellness plans, 401(k), pension, paid time off, parental leave, disability insurance, supplemental life insurance, employee assistance, paid holidays, tuition reimbursement, and other incentives. The offered compensation varies based on skills, education, knowledge, and experience. This role may be eligible for an annual incentive bonus, subject to plan terms and conditions.
HCSC Employment Statement: We are an Equal Opportunity Employer committed to a welcoming environment that respects and values the differences of all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other legally protected characteristics.
Base Pay Range $18.10 - $37.10
Contact Detail:
DaVita Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Advocate Concierge, Customer Service
✨Tip Number 1
Familiarise yourself with medical terminology and healthcare systems. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role of a Health Advocate Concierge.
✨Tip Number 2
Practice your communication skills, especially motivational interviewing techniques. Being able to effectively engage with members and providers is crucial for this position, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research HCSC’s customer service systems and processes. Understanding their specific tools and how they operate can give you an edge during discussions about your potential contributions to the team.
✨Tip Number 4
Network with current or former employees of HCSC. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the job.
We think you need these skills to ace Health Advocate Concierge, Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Health Advocate Concierge position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in concierge-oriented customer service, especially in healthcare settings. Use specific examples to demonstrate how you've successfully assisted customers and navigated healthcare systems.
Showcase Communication Skills: Since clear communication is crucial for this role, ensure your written application reflects strong verbal and written skills. Use concise language and consider including examples of how you've effectively communicated with clients or team members in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that connects your background to HCSC's mission and values. Mention your enthusiasm for contributing to a purpose-driven company and how your skills can help enhance member experiences.
How to prepare for a job interview at DaVita Inc.
✨Know Your Medical Terminology
Since the role involves navigating the healthcare system, brush up on your medical terminology. Being able to speak the language of healthcare will not only impress your interviewers but also show that you understand the nuances of the job.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you built trust and offered concierge-level service, as this is crucial for the Health Advocate Concierge role.
✨Practice Motivational Interviewing Techniques
Familiarise yourself with motivational interviewing techniques, as these will be essential in interacting with members and physicians. Practising how to ask open-ended questions and reflect back what you hear can help you stand out.
✨Showcase Your Attention to Detail
Be ready to discuss how you ensure accuracy in your work. Whether it's through documentation or managing appointments, demonstrating your attention to detail will reassure interviewers that you can handle the responsibilities of the role effectively.
