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For Companies At a Glance
- Tasks: Support customers with inquiries and ensure a stellar experience across all touchpoints.
- Company: Join Brights, a brand dedicated to exceptional customer service and meaningful experiences.
- Benefits: Enjoy flexible working hours and the chance to develop your skills in a dynamic environment.
- Why this job: Be part of a team that values innovation and strives for customer excellence every day.
- Qualifications: Must have Matric or equivalent, with at least 1 year of relevant experience preferred.
- Other info: Opportunity to grow within a supportive team and contribute to exciting projects.
The predicted salary is between 21600 - 36000 £ per year.
The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want to purchase any of our products and services. The incumbent must be highly organized, service-driven, a Brights brand custodian, and passionate about making our customer experience positive and meaningful. To be successful in this role, you must be a good conversational communicator, an active listener, and able to identify customer needs and resolve problems.
Key Responsibilities
- Ensure customer satisfaction via Omni-Channel system and telephonic assistance.
- Handle customer enquiries, compliments, and complaints professionally and efficiently in a timely manner.
- Complete all customer service and eCommerce-related administrative duties efficiently.
- Assist with request quotes, sales, and retentions.
- Accurately update and maintain customer profiles and preferences on PUTTY and other internal systems.
- Assist with recording information for monthly performance reports.
- Liaise with cross-functional teams to support customer experience journey matters requiring resolution.
- Contribute to achieving customer excellence targets.
- Assist with handling eCommerce and Omni-Channel related customer enquiries.
- Strive to become a Brights brand and product expert.
- Provide feedback on innovative ways to exceed performance targets, drive revenue, and improve the retail customer experience.
- Help improve departmental task efficiency and accuracy.
- Provide administrative support to the team manager and departmental team.
Requirements
- Matric or three completed Intercept courses totaling 120 credits.
- Brights Induction (service excellence).
- Minimum of 1-year experience in a similar role, with social media and Omnichannel experience highly preferred.
- Ability to handle pressure and problem-solving skills.
- Effective communication skills (verbal and written) in English, with a great speaking voice.
- Planning, time management, and organizational skills.
- High professional work standards, including grammar and oral proficiency.
- Computer skills with a minimum typing speed of 35 wpm.
- Decision-making skills and willingness to take responsibility.
- Attention to detail and high accuracy.
- Professional, neat appearance, and availability to work retail hours.
Note: If you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful. We are committed to diversity and equal opportunity in our recruitment and appointments. The company reserves the right to amend these terms and conditions at any time.
Customer Experience Administrator (Customer Experience department) employer: Brights Hardware
Contact Detail:
Brights Hardware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Administrator (Customer Experience department)
✨Tip Number 1
Familiarise yourself with the Brights brand and its products. Understanding what makes Brights unique will help you engage with customers more effectively and demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Practice your conversational communication skills. Since this role requires active listening and problem-solving, consider role-playing customer scenarios with friends or family to enhance your ability to respond to various customer needs.
✨Tip Number 3
Get comfortable with using Omni-Channel systems and social media platforms. Familiarity with these tools will not only boost your confidence but also show that you're ready to handle customer inquiries across different channels.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing customer enquiries and administrative tasks. This will help you showcase your planning abilities and time management skills during interviews.
We think you need these skills to ace Customer Experience Administrator (Customer Experience department)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Administrator. Highlight your customer service experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills, problem-solving abilities, and any experience with Omni-Channel systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Brights brand. Use specific examples from your past experiences to demonstrate how you can contribute to enhancing customer satisfaction.
Proofread Your Application: Ensure that your application is free from grammatical errors and typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Brights Hardware
✨Showcase Your Communication Skills
As a Customer Experience Administrator, effective communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate your conversational skills during the interview by engaging with the interviewer as if they were a customer.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you would handle specific customer scenarios. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. Highlight your ability to think on your feet and remain calm under pressure.
✨Familiarise Yourself with the Brand
Research Brights and its products thoroughly before the interview. Understand their values, mission, and customer service philosophy. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its customers.
✨Highlight Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks efficiently. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment like customer service.
