Technical Operations Lead

Description Technical Operations Lead We are seeking a Technical Operations Lead to join Leidos UK within the Defence Team, based in Herefordshire. In response to the success of our growing business, Leidos requires an experienced 3rd Line Engineer to lead a small team supporting the implementation of a new service tool into business operations. Responsibilities The Technical Operations Lead (TOL) will be the senior technical resource, leading a development team and acting as the first point of escalation for 3rd line issues. The candidate should possess a broad knowledge base, ensuring technical standards and best practices are followed. The TOL will manage team workloads, facilitate stand-ups, and take charge during critical issues or management tasks. Key technical knowledge includes MS System Centre Configuration Manager (SCCM)/Microsoft Endpoint Configuration Manager (MECM), Microsoft Windows Server (including AD, DNS, DHCP), virtualization (Hyper-V), Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business/Teams), networking, and storage solutions. The role involves delivering a new service tool, providing on-site support, and possibly out-of-hours support. It is a full-time, in-office position. The TOL will also contribute to technical documentation and support project or operational activities. Candidate Profile We prefer candidates with operational support services experience, team lead or Scrum Master background, and the ability to work autonomously to meet project and operational goals. Effective communication skills, analytical thinking, and a systematic approach to technical challenges are essential. Preferred Skills Knowledge of MS SCCM/MECM Experience with VMware and Hyper-V Extensive experience with Windows Server environments (2003-2019), including AD, DNS, DHCP, GPO Understanding of TCP/IP, networking, load balancing, firewalls Familiarity with Microsoft technologies (SharePoint, Skype for Business/Teams, MS SQL, Office365, MS Exchange, PowerShell) Knowledge of SAN storage technologies Strong communication, analysis, and problem-solving skills Experience in technical documentation and team leadership Project management awareness, including scope and scope creep management Knowledge of ServiceNow is desirable Clearance requirement: DV What We Offer At Leidos, we are passionate about customer success, fostering a collaborative culture, and supporting your career development. Our benefits include: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave Flexible benefits (life assurance, health schemes, gym memberships, holidays, cycle to work) We promote dynamic working arrangements. Learn more about our flexible working policies Commitment to Diversity We welcome applications from all backgrounds and are committed to an inclusive culture. If you require reasonable adjustments during the application process, please inform us. Who We Are Leidos UK & EUROPE — dedicated to making the world safer, healthier, and more efficient through technology, engineering, and science. More about us: https://www.leidos.com/company/global/uk-europe Leidos is a growing company delivering innovative solutions in defence, healthcare, government, safety, security, and transportation sectors. What Makes Us Different Purpose: Use your skills to help keep people safe. We are leaders in AI, cybersecurity, and technological innovation. Inspire change. Collaboration: Enjoy flexibility in how and where you work, supported by digital tools, whether from home, office, or on-site. People: We empower diverse talent, invest in growth, and provide opportunities for development and leadership. #J-18808-Ljbffr