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For Companies At a Glance
- Tasks: Lead a team to implement a new service tool and resolve technical issues.
- Company: Leidos UK is a growing company focused on innovative solutions in various sectors.
- Benefits: Enjoy flexible working, private medical insurance, and 33 days annual leave.
- Why this job: Join a collaborative culture where your skills help keep people safe and inspire change.
- Qualifications: Experience in operational support, team leadership, and strong communication skills are essential.
- Other info: This is a full-time, in-office role based in Herefordshire.
The predicted salary is between 42000 - 84000 £ per year.
We are seeking a Technical Operations Lead to join Leidos UK within the Defence Team, based in Herefordshire. In response to the success of our growing business, Leidos requires an experienced 3rd Line Engineer to lead a small team supporting the implementation of a new service tool into business operations.
Responsibilities
- The Technical Operations Lead (TOL) will be the senior technical resource, leading a development team and acting as the first point of escalation for 3rd line issues.
- The candidate should possess a broad knowledge base, ensuring technical standards and best practices are followed.
- The TOL will manage team workloads, facilitate stand-ups, and take charge during critical issues or management tasks.
- Key technical knowledge includes MS System Centre Configuration Manager (SCCM)/Microsoft Endpoint Configuration Manager (MECM), Microsoft Windows Server (including AD, DNS, DHCP), virtualization (Hyper-V), Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business/Teams), networking, and storage solutions.
- The role involves delivering a new service tool, providing on-site support, and possibly out-of-hours support.
- It is a full-time, in-office position.
- The TOL will also contribute to technical documentation and support project or operational activities.
Candidate Profile
- We prefer candidates with operational support services experience, team lead or Scrum Master background, and the ability to work autonomously to meet project and operational goals.
- Effective communication skills, analytical thinking, and a systematic approach to technical challenges are essential.
Preferred Skills
- Knowledge of MS SCCM/MECM
- Experience with VMware and Hyper-V
- Extensive experience with Windows Server environments (2003-2019), including AD, DNS, DHCP, GPO
- Understanding of TCP/IP, networking, load balancing, firewalls
- Familiarity with Microsoft technologies (SharePoint, Skype for Business/Teams, MS SQL, Office365, MS Exchange, PowerShell)
- Knowledge of SAN storage technologies
- Strong communication, analysis, and problem-solving skills
- Experience in technical documentation and team leadership
- Project management awareness, including scope and scope creep management
- Knowledge of ServiceNow is desirable
Clearance requirement: DV
What We Offer
- At Leidos, we are passionate about customer success, fostering a collaborative culture, and supporting your career development.
- Our benefits include: Contributory Pension Scheme, Private Medical Insurance, 33 days Annual Leave, Flexible benefits (life assurance, health schemes, gym memberships, holidays, cycle to work).
- We promote dynamic working arrangements.
Commitment to Diversity
We welcome applications from all backgrounds and are committed to an inclusive culture. If you require reasonable adjustments during the application process, please inform us.
Who We Are
Leidos UK & EUROPE — dedicated to making the world safer, healthier, and more efficient through technology, engineering, and science. Leidos is a growing company delivering innovative solutions in defence, healthcare, government, safety, security, and transportation sectors.
What Makes Us Different
- Purpose: Use your skills to help keep people safe. We are leaders in AI, cybersecurity, and technological innovation.
- Collaboration: Enjoy flexibility in how and where you work, supported by digital tools, whether from home, office, or on-site.
- People: We empower diverse talent, invest in growth, and provide opportunities for development and leadership.
Contact Detail:
Leidos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Lead
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS SCCM/MECM and Windows Server. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Highlight any previous leadership or team management experience you have, especially in a technical environment. Be prepared to share examples of how you've successfully led a team through challenges or critical issues, as this is a key aspect of the Technical Operations Lead role.
✨Tip Number 3
Brush up on your problem-solving and analytical skills, as these are essential for the role. Consider preparing scenarios where you've effectively resolved complex technical issues, as this will showcase your ability to think critically under pressure.
✨Tip Number 4
Network with current or former employees of Leidos, if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Technical Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in 3rd line support and team leadership. Emphasise your knowledge of MS SCCM/MECM, Windows Server environments, and any experience with virtualization technologies like Hyper-V.
Craft a Strong Cover Letter: In your cover letter, explain why you're the perfect fit for the Technical Operations Lead role. Mention your operational support services experience and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since effective communication is essential for this role, provide examples in your application that demonstrate your ability to lead a team, facilitate discussions, and manage critical issues.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully tackled technical challenges or managed project scope. This will showcase your analytical thinking and systematic approach, which are key for the Technical Operations Lead position.
How to prepare for a job interview at Leidos
✨Showcase Your Technical Expertise
Make sure to highlight your experience with MS SCCM/MECM, Windows Server environments, and virtualization technologies like Hyper-V. Be prepared to discuss specific projects where you applied these skills, as this will demonstrate your capability to lead a technical team effectively.
✨Demonstrate Leadership Skills
As a Technical Operations Lead, you'll be managing a team. Share examples of your previous leadership experiences, whether as a team lead or Scrum Master. Discuss how you facilitated stand-ups and managed workloads, as well as how you handled critical issues.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Be ready to explain how you would communicate with both technical and non-technical stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your analytical thinking and problem-solving skills. Prepare by reviewing common technical challenges related to networking, storage solutions, and service tools, and think through how you would approach resolving them.
