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- Tasks: Provide exceptional customer service via phone, assisting patients and clients with their needs.
- Company: Join AIDS Healthcare Foundation, the largest provider of HIV/AIDS care in the US, making a real difference.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and a chance to impact lives positively.
- Why this job: Be part of a mission-driven team that values diversity and advocates for patient care.
- Qualifications: Must have a high school diploma and a current Pharmacy Technician license or certification.
- Other info: Flexible working environment with opportunities for training and professional development.
The predicted salary is between 30000 - 42000 £ per year.
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s core values are to be:
- Patient-Centered
- Value Employees
- Respect for Diversity
- Nimble
- Fight for What’s Right
YOUR CONTRIBUTION TO OUR SUCCESS!
The Customer Care Specialist contributes to AHF by providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF. They will present a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, filing grievances or complaints. They will provide the same level of service to AHF employees.
The Customer Care Specialist answers incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy. They are problem solvers, providing a "helping hand" and calming callers who seem to be upset or in a stressful situation. In addition, providing feedback to their manager about improving service will allow the team member to enhance their contribution.
The Customer Care Specialist adds consistent value to the AHF Pharmacy and Department of Medicine Teams by easily adapting to various situations and being flexible. The Customer Care Specialist enhances the reputation of AHF by maintaining superior telephone communication skills, interpersonal skills, customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation.
You will be a passionate advocate for our top initiatives. To be successful as the Customer Care Specialist, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.
AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The Customer Care Specialist will work as a part of a close-knit team to collaborate with colleagues and team members, providing excellent opportunities to contribute to AHF's success by sharing ideas, learning from others, attending training, and networking. Attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events are ways to grow and provide value-added contributions to AHF.
Licenses and Certifications: The candidate must have at least a high school diploma or general education degree (GED), have a current Technician license or certification (in the State where employed if required) and/or hold a National Pharmacy Technician Certification (current or successfully obtain within 180 days of employment).
AHF Commitment: We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.
Customer Care Line Specialist (Pharmacy Technician) employer: AIDS Healthcare Foundation
Contact Detail:
AIDS Healthcare Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Line Specialist (Pharmacy Technician)
✨Tip Number 1
Familiarise yourself with the core values and mission of AIDS Healthcare Foundation. Understanding their patient-centred approach and commitment to diversity will help you align your responses during interviews, showcasing that you share their values.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experiences where you successfully handled difficult customer interactions or resolved issues, as this role requires a calm and helpful approach.
✨Tip Number 3
Network with current or former employees of AHF if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the interview process.
✨Tip Number 4
Stay updated on the latest developments in HIV/AIDS treatments and care. Showing your knowledge about the field during your discussions can set you apart as a candidate who is genuinely passionate about making a difference.
We think you need these skills to ace Customer Care Line Specialist (Pharmacy Technician)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Line Specialist. Familiarise yourself with the key skills required, such as excellent communication and problem-solving abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or pharmacy settings. Mention specific examples where you successfully handled customer inquiries or resolved issues, showcasing your ability to provide outstanding service.
Align with AHF's Values: Demonstrate your alignment with AHF's core values in your application. Use phrases like 'patient-centered' and 'respect for diversity' to show that you share their commitment to these principles, which will resonate well with the hiring team.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your passion for making a difference in people's lives. Mention how you can contribute to AHF's mission and enhance the customer experience.
How to prepare for a job interview at AIDS Healthcare Foundation
✨Understand AHF's Mission and Values
Before your interview, take some time to research AIDS Healthcare Foundation's mission and core values. Be prepared to discuss how your personal values align with theirs, especially around being patient-centred and respecting diversity.
✨Showcase Your Customer Service Skills
As a Customer Care Specialist, you'll need to demonstrate excellent communication and problem-solving skills. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional service to customers.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific scenarios related to customer care. Think about potential challenges you might face in the role and how you would address them, particularly in high-stress situations.
✨Highlight Your Adaptability
The job requires flexibility and the ability to adapt to changing environments. Share instances where you've successfully adjusted to new processes or worked collaboratively within a team to achieve a common goal.
