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For Companies At a Glance
- Tasks: Manage invoices and collaborate with teams to ensure accurate billing.
- Company: Join Otis, the global leader in elevators and escalators, with a commitment to innovation.
- Benefits: Enjoy career progression, funded study schemes, and a culture that values talent.
- Why this job: Be part of a diverse team making an impact in iconic locations worldwide.
- Qualifications: Strong admin skills, customer service experience, and proficiency in MS Office required.
- Other info: Opportunities for training and leadership development available.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking two Billing Specialists to join our team in Leicester. The role involves managing invoice deviations, working within the wider Billing Team to handle all aspects of Construction and Service Billing to maximize revenue and minimize risk.
Key Responsibilities
- Monitor automated billing activities
- Raise non-standard invoices
- Ensure accurate capture of non-standard billing rates
- Process invoice corrections in response to customer complaints
- Collaborate with C2C colleagues to minimize disputes
- Maintain close relationships with branches for timely and accurate invoicing
- Ensure the quality of invoices created
- Follow specific local billing requirements
Qualifications
- Strong administrative skills with proficiency in MS Word and Excel
- Customer service experience
- Excellent written and verbal communication skills
- Ability to develop strong relationships with customers and internal teams
Preferred Qualifications
- Finance background or experience handling invoices
- Experience with larger ERP systems
What We Offer
- Opportunities for career progression, including funded study schemes like our Employee Scholarship Program and Educational Assistance Scheme
- A culture that encourages innovation and values talent
Joining Otis means becoming part of an industry leader that values diversity, innovation, and employee development. We offer training, resources, and leadership opportunities, including our Employee Scholar Program, which supports colleagues pursuing degrees or certifications.
Our Values
We prioritize safety, ethics, and quality in everything we do, guided by our Three Absolutes. As a people-centered company, we focus on passengers, customers, and colleagues alike.
Join Us
Become part of Otis and help us #BuildWhatsNext!
Equal Opportunity Employer: Otis is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes.
Billing Specialist employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
careers@otis.com
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Specialist
✨Tip Number 1
Familiarise yourself with the specific billing processes and software used in the construction industry. Understanding how automated billing activities work will give you an edge during discussions with our team.
✨Tip Number 2
Brush up on your customer service skills, as building strong relationships with both customers and internal teams is crucial for this role. Consider examples from your past experiences where you successfully resolved disputes or improved customer satisfaction.
✨Tip Number 3
Highlight any experience you have with ERP systems, as this is a preferred qualification. If you’ve worked with larger systems before, be ready to discuss how you navigated them and the impact it had on your previous roles.
✨Tip Number 4
Prepare to demonstrate your proficiency in MS Word and Excel. You might be asked to showcase your skills in these applications, so consider practicing common tasks like creating invoices or managing data sets.
We think you need these skills to ace Billing Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in billing and customer service. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your administrative skills and experience with invoicing. Mention specific examples of how you've successfully managed billing processes or resolved customer complaints.
Highlight Technical Skills: Emphasise your proficiency in MS Word and Excel, as well as any experience with ERP systems. This will show that you have the technical skills necessary for the role.
Showcase Communication Skills: In your application, provide examples of how you've developed strong relationships with customers and internal teams. Good communication is key for this role, so make it clear that you excel in this area.
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Numbers
As a Billing Specialist, you'll be dealing with invoices and billing rates. Brush up on your numerical skills and be prepared to discuss how you handle discrepancies or corrections in billing.
✨Showcase Your Communication Skills
Excellent written and verbal communication is key for this role. Be ready to provide examples of how you've effectively communicated with customers or internal teams to resolve issues.
✨Familiarise Yourself with ERP Systems
If you have experience with larger ERP systems, make sure to mention it. If not, do some research on common systems used in billing to show your willingness to learn.
✨Demonstrate Your Customer Service Experience
This role requires strong customer service skills. Prepare to share specific instances where you've successfully managed customer complaints or built relationships to enhance service delivery.
