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- Tasks: Lead a dynamic telesales team to smash sales targets and deliver top-notch customer service.
- Company: Join a thriving company based in Swindon, dedicated to excellence in customer engagement.
- Benefits: Enjoy flexible working hours, employee discounts, life assurance, and a generous holiday package.
- Why this job: Be part of a supportive culture that values motivation, growth, and teamwork.
- Qualifications: Experience in contact centre management and a passion for coaching and team development required.
- Other info: Bonus structure available, plus an extra day off for your birthday!
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced Telesales Team Manager to join us at our Swindon Head Office. This full-time role is for 40 hours per week, working from 9:00 am to 6:00 pm, including alternating weekends (Saturday and Sunday). If you work a weekend, you’ll receive two days off during the week. If you’re passionate about motivating a team and achieving great results, we’d love to hear from you!
The Telesales Team Manager is responsible for overseeing the day-to-day operations of a team of telesales advisors, ensuring high performance in achieving sales targets, KPIs, and delivering exceptional customer service. The role involves managing and motivating the team to exceed sales goals while maintaining a customer-first approach. The manager is accountable for individual and team performance, driving sales effectiveness through coaching, development, and performance tracking.
Key responsibilities:
- Team Leadership: Lead the team in delivering excellent customer service and achieving KPIs.
- Motivation & Engagement: Use motivational techniques to create a positive work environment.
- Product Knowledge: Keep updated with product information and communicate this to advisors.
- Workload Monitoring: Ensure the team responds to customer queries in a timely manner.
- Complaint Review: Oversee responses to ensure customer service meets the required standards.
- Coaching & Feedback: Continuously develop the team through coaching and regular feedback.
- Incident Reporting: Raise issues with appropriate stakeholders.
- Training & Development: Identify training needs and provide necessary coaching.
- Adaptability: Adjust to changes in products, services, and processes to ensure excellent customer experience.
- Recommendations: Provide feedback to improve customer experience.
Skills and Experience:
- Experience in managing teams in a contact centre.
- Demonstrated leadership ability, showing respect and setting an example.
- Proven track record in improving team engagement, attendance, and retention.
- Success in coaching, recruitment, and team development.
- Ability to manage time and prioritise tasks effectively.
- Analytical skills to improve team performance based on data insights.
- Computer literacy, with knowledge of contact centre systems and telephony tools.
Benefits:
- Bonus structure (monthly).
- Employee discount: discounts on Oak Furnitureland products after probation.
- Life assurance: cover of at least two times your annual salary up to age 65.
- 28 days holiday (including bank holidays).
- Birthday: an additional day off.
- Pension: 4% employee contribution matched by the company.
- Employee Assistance Programme: access to counselling services.
- My Rewards Programme: discounts on restaurants, supermarkets, entertainment, and holidays.
Telesales Team Manager employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Manager
✨Tip Number 1
Familiarise yourself with the latest trends in telesales and customer service. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific strategies you've used to improve team performance and engagement.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Being well-informed will enable you to demonstrate your commitment to the company and your ability to communicate product knowledge effectively to your team.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Telesales Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in a contact centre environment. Emphasise your leadership skills and any achievements related to team engagement and performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for motivating teams and achieving sales targets. Mention specific examples of how you've successfully led teams in the past and how you can bring that experience to the Telesales Team Manager role.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, time management abilities, and familiarity with contact centre systems. These are crucial for the role and should be evident in your written application.
Showcase Your Coaching Experience: Detail your experience in coaching and developing team members. Provide examples of how you've identified training needs and implemented strategies to improve team performance, as this is a key responsibility of the role.
How to prepare for a job interview at Oak Furnitureland
✨Showcase Your Leadership Skills
As a Telesales Team Manager, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on how you motivated them to achieve sales targets and maintain high performance.
✨Emphasise Customer Service Excellence
Highlight your commitment to exceptional customer service during the interview. Discuss strategies you've implemented to ensure your team prioritises customer satisfaction while achieving sales goals, as this aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and coaching skills. Think about situations where you've had to handle complaints or improve team performance, and be ready to explain your approach and the outcomes.
✨Demonstrate Adaptability
The role requires adaptability to changes in products and processes. Share examples of how you've successfully navigated change in previous roles, showcasing your ability to keep your team engaged and informed during transitions.
