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- Tasks: Support users of the JAGGAER system and ensure smooth operations.
- Company: AWE is a leading organisation in the defence sector, focused on innovation and transformation.
- Benefits: Enjoy a 9-day working fortnight, flexible hours, and a market-leading pension scheme.
- Why this job: Be part of a transformative project with opportunities for training and professional development.
- Qualifications: Experience in support roles, ideally in supply chain or procurement, is essential.
- Other info: This is an 18-month fixed term contract with potential for hybrid working.
The predicted salary is between 31900 - 36400 £ per year.
AWE is recruiting for a Systems Support Specialist with previous experience of working in a supply chain / procurement environment, to support our new strategic sourcing solution, JAGGAER. Please note, this is an 18-month fixed term contract.
Location: RG7 4PR, located between Reading and Basingstoke, with free onsite parking. Plan to relocate to Green Park from October 2025.
Package: £37,910 to £39,000 (depending on your suitability, qualifications, and level of experience).
Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.
Let us introduce the role: AWE is in the process of implementing a sourcing management solution that offers tools for strategic sourcing, supplier management, and contract management. We have a go live date in July 2025. As a Systems Support Specialist, you will be responsible for ensuring all users have the correct access and that the system is working as expected and available to the sourcing community. You will understand what is changing, what measures to put in place, be prepared and support the team. This includes providing training on processes, systems and workflows within AWE. Depending on when you join us, you may even get involved in testing of the system prior to go live. You will provide ongoing support to users and query resolution, and testing for future enhancements to the system. This role supports the ongoing Commercial Transformation Programme.
Who are we looking for? We are seeking individuals with prior support desk experience, ideally in a sourcing / procurement environment, with an understanding of supply chain processes. Experience in a complex and fast paced environment and be a quick learner. You must be comfortable speaking with stakeholders at various levels.
Desirable experience:
- Familiarity with JAGGAER/Ariba/CEMAR systems
- Public Procurement Regulations
- Experience of transformation activities
- Support Desk experience/Query resolution
- Stakeholder management
- Knowledge of supply chain processes
- Supply chain management
- Procurement Strategies
- Planning and prioritising workload
- Team collaborator
Some reasons we think you’ll love it here: AWE has a wide range of benefits to suit you. These include:
- 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
- Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
- Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
- Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
- Employee Assistance Programme and Occupational Health Services.
- Life Assurance (4 x annual salary).
- Discounts - access to savings on a wide range of everyday spending.
- Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.
The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically 2 days onsite per week.
Contact Detail:
AWE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Specialist - JAGGAER
✨Tip Number 1
Familiarise yourself with JAGGAER and similar systems like Ariba or CEMAR. Understanding these platforms will not only help you in the role but also show your potential employer that you're proactive and knowledgeable about the tools you'll be using.
✨Tip Number 2
Brush up on your supply chain and procurement knowledge, especially regarding Public Procurement Regulations. Being well-versed in these areas will demonstrate your expertise and readiness to tackle the challenges of the role.
✨Tip Number 3
Prepare to discuss your experience in support desk roles and how you've handled query resolution in fast-paced environments. Highlighting specific examples will help you stand out during conversations with hiring managers.
✨Tip Number 4
Showcase your stakeholder management skills by preparing examples of how you've effectively communicated with various levels of stakeholders in previous roles. This will illustrate your ability to collaborate and support users effectively.
We think you need these skills to ace Systems Support Specialist - JAGGAER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain and procurement environments. Emphasise any support desk experience and familiarity with systems like JAGGAER, Ariba, or CEMAR.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Systems Support Specialist role at AWE. Mention your understanding of supply chain processes and how your skills align with the responsibilities outlined in the job description.
Showcase Your Stakeholder Management Skills: Provide examples in your application of how you've effectively communicated with stakeholders at various levels. This is crucial for the role, so make it clear how you can manage relationships and resolve queries.
Highlight Flexibility and Team Collaboration: Mention your willingness to adapt to flexible working patterns and your ability to collaborate within a team. AWE values these traits, so be sure to include specific instances where you've demonstrated them.
How to prepare for a job interview at AWE
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Systems Support Specialist, especially in relation to JAGGAER. Familiarise yourself with the tools and processes involved in strategic sourcing and supplier management, as this will help you answer questions confidently.
✨Showcase Relevant Experience
Highlight your previous experience in a support desk role within a supply chain or procurement environment. Be prepared to discuss specific examples of how you've resolved queries or supported users, as this will demonstrate your capability for the role.
✨Prepare for Stakeholder Interaction
Since the role involves speaking with stakeholders at various levels, practice articulating your thoughts clearly and professionally. Think of scenarios where you've successfully managed stakeholder relationships and be ready to share those experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about AWE's implementation of JAGGAER and the upcoming go-live date. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success during the transition.
