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For Companies At a Glance
- Tasks: Manage customer orders, resolve queries, and provide insights for planning teams.
- Company: Bacardi is a family-owned spirits company with over 200 brands and 160 years of heritage.
- Benefits: Enjoy competitive pay, benefits, incentives, and well-being programs.
- Why this job: Be the voice of the customer and make a real impact in a dynamic environment.
- Qualifications: Experience in customer service and supply chain; strong Excel skills required.
- Other info: This is a 6-month contract role based in London - Victoria.
The predicted salary is between 36000 - 60000 £ per year.
We are uniquely positioned to see the supply chain end-to-end, from materials to the touchpoints of our brands with shoppers. Join us as the voice of the customer for supply and the integrator across Sales, Marketing, & Finance. Your focus will be providing our Commercial & Planning teams with insights from our Customers through a detailed understanding of their systems & processes at store & depot levels. You will facilitate the execution of Promotions and develop accurate forecasts with the Customer for upcoming activities. The role involves collaborative projects to improve On Shelf Availability/Service, Delivery Efficiency, & Cost.
RESPONSIBILITIES
- Daily order entry and processing to the 3PL provider, ensuring timely and complete deliveries as per customer expectations.
- Resolve order and invoicing queries with internal stakeholders and communicate with customers regarding order status, stock availability, and deliveries.
- Provide insights to Planning Teams using Customer Systems at store & depot levels.
- Report, analyze, and deliver on KPIs, implementing continuous improvements related to availability, inventory, forecasting, and promotional activities.
- Administer CPFR (collaborative planning, forecast & replenishment) processes and support your Customer Account Manager in planning meetings.
- Support planning through weekly volume variance reviews, reacting to demand fluctuations, and providing stock flow insights to prevent stockouts.
- Develop systemic action plans for long-term improvements.
- Engage in joint value creation activities with the Customer to enhance Service, Delivery, Sustainability, and Cost efficiency.
- Coordinate with Customer Supply Chain Teams & Bacardi’s Key Account Manager to align strategies and communications.
- Develop accurate forecasts for promotional activities, new listings, product changes, and events to ensure excellent On Shelf Availability and Service Levels.
SKILLS & EXPERIENCE
- Experience in Customer Service with managing customer requirements; supply chain background preferred, including forecasting and demand planning experience.
- Intermediate proficiency in Microsoft Excel (VLOOKUP, Pivot Tables).
- Strong interpersonal, communication, and relationship management skills.
- Customer-oriented mindset with ownership and proactive problem-solving skills.
- Ability to build relationships and work effectively within teams.
- High numeracy and logical reasoning skills for complex data analysis.
- SAP experience is beneficial; training provided if needed.
PERSONAL QUALITIES
We seek motivated individuals ready to make a significant impact in a dynamic environment, embodying our founder’s passion and entrepreneurial spirit.
LEADERSHIP & PERSONAL ATTRIBUTES
- Belonging: Foster a culture of appreciation and inclusion.
- Self-Awareness: Reflective, aware of strengths and weaknesses, and mindful of impact.
- People & Results Agility: Relate well to others, navigate challenges, and deliver results.
- Mental & Change Agility: Think critically, adapt to change, and learn from experiences.
We value diversity and promote a fair, inclusive work environment.
Perks of Working for Us: We offer a comprehensive Total Rewards package including competitive pay, benefits, incentives, allowances, and well-being programs, linked to performance and individual contributions.
About Bacardi: With over 160 years of heritage, Bacardi is a family-owned spirits company with more than 200 brands. Join us to be part of our legacy and unleash your potential.
Contact Detail:
3900 Bacardi-Martini Polska Sp. z.o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Planner (6 months contract)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Collaboration Planner role. Understanding the specifics, such as order processing and KPI reporting, will help you speak confidently about how your experience aligns with these tasks during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles at Bacardi or within the industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Brush up on your Excel skills, particularly VLOOKUP and Pivot Tables, as these are essential for data analysis in this role. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlighting your interpersonal and relationship management skills will show that you can effectively work with Sales, Marketing, and Finance, which is crucial for this position.
We think you need these skills to ace Customer Collaboration Planner (6 months contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Collaboration Planner position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, supply chain management, or demand planning. Use specific examples to demonstrate your problem-solving skills and ability to work collaboratively.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Excel and any experience with SAP. If you have worked with KPIs or forecasting before, include this information to strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Discuss how your personal qualities align with Bacardi's values and how you can contribute to their success.
How to prepare for a job interview at 3900 Bacardi-Martini Polska Sp. z.o.o.
✨Understand the Supply Chain
Familiarise yourself with the end-to-end supply chain process, especially how it relates to customer collaboration. Be prepared to discuss how your experience aligns with managing customer requirements and improving service levels.
✨Showcase Your Analytical Skills
Since the role involves reporting and analysing KPIs, be ready to demonstrate your proficiency in data analysis. Bring examples of how you've used tools like Excel for forecasting and demand planning in previous roles.
✨Emphasise Relationship Management
Highlight your interpersonal skills and provide examples of how you've successfully built relationships with customers and internal teams. This is crucial for a role that requires collaboration across various departments.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your proactive problem-solving abilities. Think of specific instances where you've resolved order or invoicing queries, and be ready to discuss your approach and the outcomes.
