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- Tasks: Monitor network functions and resolve customer issues in a dynamic team environment.
- Company: M247 is a leading provider of managed connectivity solutions, dedicated to customer satisfaction.
- Benefits: Enjoy flexible working hours, remote options, and opportunities for professional growth.
- Why this job: Join a vibrant team, tackle real-world challenges, and make a difference in tech.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Be part of a 24/7 operation, ensuring critical services run smoothly for our clients.
The predicted salary is between 30000 - 42000 £ per year.
1st Line NOC Engineers perform an integral role within our Network Operations Centre. The role involves monitoring M247’s core network functions, key applications, and end customer devices. 1st Line NOC engineers are responsible for their own case queue, outbound customer calls following alerts and major incident coordination/resolution. You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity, which includes:
- ADSL / FTTC
- SoGEA / FTTP
- Ethernet Services
- Fortinet Security Solutions
- Radio access solutions
- Enterprise Wireless Solutions
- Cisco Viptela SD WAN
- MPLS VPN
Responsibilities of the L1 NOC Engineer role include:
- Participate in the rota schedule.
- Working as part of a team to deliver internal and customer SLAs.
- Ensuring 24/7 monitoring coverage for all customer network solutions as well as M247 core network platforms.
- Pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
- Monitoring of internal infrastructure and platforms, including power, temperature, and utilisation.
- In the event of a major incident, liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
- Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
- Assisting customers with difficult fault related problems and suggesting immediate action to limit damage and to provide restoration of services.
Line 1 NOC Engineer employer: M247 Ltd
Contact Detail:
M247 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Line 1 NOC Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as ADSL, FTTC, and Cisco Viptela. Having a solid understanding of these systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially for outbound customer calls. Being able to clearly explain technical issues to customers is crucial, so consider role-playing scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Research M247 and its core network functions. Understanding the company's services and how they operate will give you an edge in discussions and show that you're proactive about learning more about your potential employer.
✨Tip Number 4
Prepare for situational questions related to incident management and fault resolution. Think of examples from your past experiences where you've successfully handled similar situations, as this will showcase your problem-solving abilities.
We think you need these skills to ace Line 1 NOC Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 1st Line NOC Engineer. Familiarise yourself with the technologies mentioned in the job description, such as ADSL, FTTC, and Cisco Viptela SD WAN.
Tailor Your CV: Highlight relevant experience in network operations or customer support roles. Emphasise any technical skills related to the services mentioned, like Fortinet Security Solutions or MPLS VPN, to show you’re a good fit for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities outlined, particularly in monitoring and fault resolution.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at M247 Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a 1st Line NOC Engineer. Familiarise yourself with key terms like ADSL, FTTC, and MPLS VPN, as well as the technologies mentioned in the job description. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've handled technical issues in the past. Highlight your ability to diagnose problems quickly and effectively, especially in high-pressure situations. This is crucial for a role that involves major incident coordination and resolution.
✨Emphasise Teamwork
Since the role requires working as part of a team, be ready to talk about your experience collaborating with others. Share examples of how you've contributed to team success and how you handle conflicts or challenges within a group setting.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team's current challenges, the tools they use for monitoring, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
