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- Tasks: Join us to enhance customer journeys and streamline processes for pet insurance.
- Company: Pinnacle Pet UK is dedicated to happy pets and their owners through innovative insurance solutions.
- Benefits: Enjoy flexible hybrid working, a supportive team culture, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team focused on improving pet care experiences and making a real impact.
- Qualifications: Experience in business analysis and process design is essential; Agile experience preferred.
- Other info: This is a 6-month contractor role based in our Paddington office.
The predicted salary is between 42000 - 84000 £ per year.
Full details of the job.
About Us: Our Mission is to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey: In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy. We launched a new brand, EveryPaw, in 2017. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition. Our first big partnerships with Sainsbury and Argos went live in 2019. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023.
Our ambition is to deliver long-term success and growth through empowerment and strong collaboration, focusing on our two own brands; EveryPaw and Pet Protect, and building great relationships with our partners to provide market-leading products, innovative new services, simplicity, and a great customer experience.
In your mission as part of the Process Re-engineering team, you will contribute to the design and redesign of customer journeys and end-to-end processes across Pinnacle Pet Group’s (PPGs) UK and European entities. You will apply your process design and improvement skills as well as your business analysis techniques to support the enhancement of our customer and vets experience; enable growth; increase efficiency, and support the business in reaching its strategic goals.
Key Responsibilities:
- Facilitate scoping and business priority-setting for change initiatives, including discovery and analysis of requirements.
- Design and redesign of the Pinnacle Pet Group customer journeys and end-to-end processes to support enhanced customer experience, growth, efficiency, and current strategic goals.
- Understand the specificities of each market as well as their current products and processes to identify the adaptations that will be required to the new standard processes we want to roll out.
- Apply industry standard modelling and analysis tools, methods, and standards.
- Listen to, understand, and accompany the teams of the different entities in the change journey.
- Iteratively design, test, and refine processes for existing or new disruptive products and services in the pet ecosystem.
- Involve and engage product owners, business stakeholders, Marketing, IT to ensure all key parties are on board and all aspects of the process have been considered.
- Ensure clear communication of requirements to both technical and business audiences.
- Discover and analyse requirements for fitness for purpose, adhering to business objectives and consistency, challenging positively as appropriate.
- Business analytical skills including root cause analysis.
- Problem-solving skills – creativity and innovation.
- Ability to deliver – results driven.
- Ability to collaborate – team player, inspiring others and generating people’s commitment.
- Ability to facilitate workshops and meetings.
- Excellent communication (oral and written) and listening skills to engage and collaborate with people at all levels in the organization and from all departments.
- Ability to influence at senior level.
- Hands-on. Flexible.
Successful Candidates Will Have:
Required Skills and Work Experience:
- Essential: Proven experience in business analysis and (re)design of customer journeys and end-to-end processes with delivery of tangible benefits.
- Able to quickly understand business objectives and priorities.
- Able to understand business models, processes, and an entire value chain and to map them.
- Experience in designing completely new end-to-end processes, starting from the customers’ needs but keeping efficiency in mind.
- Used to gaining insights from data.
- Solution oriented, placing the end customer in the centre of what you do.
- Strong analytical skills.
- Excellent stakeholder management and change management skills.
- Used to work in Agile environments.
Desirable:
- Insurance experience is a real plus.
- Design Thinking experience.
- Lean/Six sigma certification/experience.
Process & Business Analyst Contractor employer: AbleCloset
Contact Detail:
AbleCloset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process & Business Analyst Contractor
✨Tip Number 1
Familiarise yourself with the pet insurance industry and the specific challenges it faces. Understanding the nuances of customer journeys in this sector will help you stand out as a candidate who is not only knowledgeable but also genuinely interested in the role.
✨Tip Number 2
Network with professionals in the pet insurance and business analysis fields. Attend relevant industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within Pinnacle Pet Group.
✨Tip Number 3
Brush up on Agile methodologies, as this role requires working in an Agile environment. Consider taking a short course or certification to demonstrate your commitment and understanding of Agile principles, which will be beneficial during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully redesigned processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to clearly articulate your contributions and the positive outcomes that resulted from your efforts.
We think you need these skills to ace Process & Business Analyst Contractor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis and process design. Use specific examples that demonstrate your ability to improve customer journeys and deliver tangible benefits.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences, particularly in the pet insurance sector. Mention how your skills align with the company's mission and values, and provide examples of past successes.
Showcase Analytical Skills: Emphasise your analytical skills in both your CV and cover letter. Provide examples of how you've used data to gain insights and drive improvements in previous roles, especially in Agile environments.
Highlight Stakeholder Management: Demonstrate your stakeholder management skills by detailing experiences where you successfully collaborated with various teams. This is crucial for the role, so be sure to include specific instances where you influenced outcomes at senior levels.
How to prepare for a job interview at AbleCloset
✨Understand the Company’s Mission
Before your interview, take some time to research the company's mission and values. Knowing that they focus on happy, healthy pets will help you align your answers with their goals and demonstrate your passion for the role.
✨Showcase Your Analytical Skills
As a Process & Business Analyst, you'll need strong analytical skills. Be prepared to discuss specific examples of how you've used data to drive decisions or improve processes in your previous roles. This will show your potential employer that you can deliver tangible benefits.
✨Prepare for Agile Discussions
Since the role involves working in Agile environments, brush up on Agile methodologies. Be ready to discuss your experience with Agile practices, such as backlog refinement and sprint reviews, and how you've contributed to successful projects in the past.
✨Demonstrate Stakeholder Management
Effective communication and stakeholder management are key for this position. Prepare examples of how you've engaged with various stakeholders, facilitated workshops, or influenced decisions at senior levels. This will highlight your ability to collaborate and inspire others.
