Meeting and Events Operations Supervisor

Meeting and Events Operations Supervisor

Join to apply for the Meeting and Events Operations Supervisor role at DoubleTree by Hilton Glasgow Central.

Job Ref: AM14746
Branch: DoubleTree by Hilton Glasgow Central
Location: DoubleTree by Hilton Glasgow Central, Glasgow
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/09/2025
Closing date: 05/10/2025

Overview

Klarent Hospitality is recruiting for a Meeting and Events Operations Supervisor. We offer opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. The role is based at DoubleTree by Hilton Glasgow Central.

Responsibilities

• Supervise Meeting and Events operations to deliver an excellent guest and member experience.
• Delegate tasks in line with function sheets and assist with meeting department targets.
• Supervise the set-up and breakdown of large-scale conferences, dinners and events as well as smaller meeting/conference rooms.
• Serve as the main point of contact for conference and events organisers; handle guest queries and resolve complaints.
• Work across Meeting and Events areas including Bar, Restaurant and Room Service; ensure cleanliness of work areas.
• Plan, organise and control daily operations; ensure compliance with brand standards and health and safety regulations.
• Assist with training and development of the team; participate in annual and mid-year appraisals.
• Assist with achieving departmental financial targets and cross-department collaboration.
• Be flexible to work early mornings, evenings, weekends and occasional night shifts.

Responsibilities (Continued)

• Supervise operations and delegate in line with daily function sheets; ensure coverage of all Meeting and Events areas.
• Welcome guests in a polite and friendly manner; manage guest queries in a timely and efficient manner.
• Follow cash handling procedures and ensure brand standards are met.
• Comply with hotel security, fire regulations, local licensing laws and all health and safety legislation.
• Be environmentally aware and maintain good working relationships with other departments.

Experience and Qualifications

• At least 2 years of experience in a hotel meeting and events department.
• Experience liaising with meeting and event organisers/clients.
• Experience in food service while adhering to food safety/allergens laws.
• Ability to work well under pressure; strong delegation and communication skills.
• Excellent customer service, attention to detail and organisational/time management skills.
• Resilient, creative, able to multitask and work under pressure; good command of English for communication with the kitchen team.
• Ability to work mornings, afternoons/evenings and weekends.
• Passion for food and delivering exceptional customer experiences.

Benefits and Rewards

• Meals provided during shifts; discounts on leisure facilities where applicable.
• Sales incentives and initiative rewards; pension enrolment; annual holiday entitlements with option to buy additional holiday entitlements.
• Discounted/free hotel stays and other recognition incentives; fully funded apprenticeships (terms apply).
• Opportunity for personal development within the Hotel Group Brand Portfolio.

Company and Location

Situated a ten-minute walk from Glasgow Queen Street and Glasgow Central rail stations; a fifteen-minute drive from Glasgow International Airport. DoubleTree by Hilton Glasgow Central offers access to Glasgow city centre attractions and experiences.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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