Research Coordinator

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Positioned at the heart of our Customer team, the Insight team\’s mission is to own the understanding of colleagues, customers, competitors and market performance, giving clear routes to driving the change we need to be a truly customer-centric business and winning with customers!

As the Panel Coordinator, you will be responsible for coordinating end to end testing of our products with a panel of customers, and sharing the results with business partners to drive improvements in product quality!

You\’ll work with teams across Tesco to land these results, and support teams in building action plans driven by insight.

About the role

Positioned at the heart of our Customer team, the Insight team\’s mission is to own the understanding of colleagues, customers, competitors and market performance, giving clear routes to driving the change we need to be a truly customer-centric business and winning with customers!

As the Panel Coordinator, you will be responsible for coordinating end to end testing of our products with a panel of customers, and sharing the results with business partners to drive improvements in product quality!

You\’ll work with teams across Tesco to land these results, and support teams in building action plans driven by insight.

You will be responsible for

• Coordinating the testing schedule for food and non-food products, capturing requirements and presenting the process to customers.
• Production of testing invitations, audiences, surveys and publishing of results using the customer platform including supervising customer queries as the need arises.
• Supporting in customer segmentation development to help embed the proposition across the business.
• Presenting clearly and regularly with customers on progress and expectations.
• Supporting and analysing feedback on the proposition pilot and MVP to advise how to improve the proposition.
• Ensuring GDPR adherence in line with Tesco and industry standards, and checking processes and protocols as vital.
• Collaborating with Category teams to develop approaches that meet their expectations for measuring quality, product acceptability and recommendations.
• Collaborating closely with Technology teams to simplify and improve systems and processes.

You will need

• Product research experience.
• Able to work independently and to a high standard.
• Experience working in a product testing programme.
• Experience in a customer facing role/online.
• Experience working with a wide variety of customers.
• Phenomenal verbal and written communication skills to both customers and partners.
• Strong personal organisation and attention to detail.
• Practical problem solver Insight reporting – able to conduct intermediate analysis
• Excel Customer service demeanour or previous customer service experience.

Whats in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plusBank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you\’re just kicking off your career, juggling passions, or navigating big life events, we\’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We\’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you\’re interested in joining our team but don\’t tick every box, don\’t let that hold you back from applying

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Retail

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