Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an IT Support Technician, tackling tech issues and supporting users daily.
- Company: We're a dynamic company in London, committed to innovation and employee growth.
- Benefits: Enjoy a competitive salary, annual leave, pension scheme, private medical insurance, and life assurance.
- Why this job: This role offers hands-on experience, a supportive culture, and the chance to make a real impact.
- Qualifications: No prior experience needed; just a passion for IT and a willingness to learn!
- Other info: On-site work is required, but remote options are available occasionally.
The predicted salary is between 25000 - 35000 £ per year.
Our client is urgently looking for an IT Support Technician to join their team on a permanent basis. Our client is happy to consider both newcomers to IT, as well as experienced candidates. Please note, the role is on-site 5 days per week in London. Remote working will be permitted on an ad-hoc basis.
You will be rewarded with an excellent salary, as well as a benefits package including annual leave, pension scheme, private medical insurance and life assurance.
Key Skills/Points:- Log support requests in ServiceNow
- Proficiency with MS Office 365 Suite
- Experience with the configuration of mobile devices would be beneficial
- Flexibility to work outside normal office hours to provide global support
- Create ServiceNow requests for requests taken by phone, email, text or in person
- Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not possible to resolve on first contact
- Provide regular updates to the requestor on their tickets regardless of progress made
- Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear
- Maintain an accurate audit trail on the ticket
- Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support
- Prepare desk setup for new joiners, and clearing equipment from leavers
- Assist with the maintenance of inventory, including toner and ink for printers
- Keep IT stock organised so that the local team know its status (available, pending assignment, pending repair)
- Weekend on-call cover is covered on a rotational basis by all IT Support team members
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician – 11036JB
✨Tip Number 1
Familiarise yourself with ServiceNow, as it's a key tool for logging support requests. Consider taking a short online course or watching tutorials to get a good grasp of its functionalities before your interview.
✨Tip Number 2
Brush up on your knowledge of MS Office 365 Suite, as proficiency in this area is essential. You might want to explore any new features or updates that have been released recently to show you're up-to-date.
✨Tip Number 3
Demonstrate your flexibility and willingness to work outside normal hours by sharing any relevant experiences during your discussions. This shows you’re committed to providing global support when needed.
✨Tip Number 4
Prepare examples of how you've handled ticketing systems or customer support in the past. Being able to discuss specific scenarios where you acknowledged and resolved issues will highlight your problem-solving skills.
We think you need these skills to ace IT Support Technician – 11036JB
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the IT Support Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Make sure to emphasise your proficiency with MS Office 365, experience with ServiceNow, and any knowledge of mobile device configuration. If you're a newcomer, focus on your willingness to learn and adapt.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tools
Familiarise yourself with ServiceNow and the MS Office 365 Suite. Be prepared to discuss how you've used these tools in previous roles or how you would approach using them in this position.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've resolved IT issues in the past. Highlight your ability to troubleshoot and escalate problems when necessary, as this is crucial for an IT Support Technician.
✨Show Flexibility
Since the role may require working outside normal hours, express your willingness to adapt. Share any experiences where you've had to be flexible in your work schedule.
✨Prepare Questions
Have a few thoughtful questions ready about the team dynamics, the types of issues you might encounter, and the company's approach to IT support. This shows your interest and helps you assess if the role is right for you.
