New Business Development Manager

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings - plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

Your primary responsibility is to develop, execute and deliver upon a Strategic Sales Plan. Taking that plan and communicating the strategic vision, driving a deepening partnership experience to Travelport’s customers within the Enterprise & Business Development Group. An ability to recognize relationship potential, to influence, motivate and understand the power of networking whilst maintaining strong relationships at senior levels across the customer organization is vital. This is most successfully delivered through lending credibility, confidence and integrity which are core values to drive belief and therefore results.

It is important to be able to map out critical relationships, identify where new ones are required, navigate detractors and nurture supporters. In parallel, it’s important to build internal alliances and manage conflict and navigate politics should the need arise. It’s critical to understand the importance of “choosing the battle wisely”. Negotiation skills at a senior and personal level are integral to the success of this role. Requires a strong understanding of technical requirements, considering requirements to developing solutions using a range of Travelport products, and liaising with 3rd party software when deemed appropriate. Gaining technical clarity on scope and direction whilst ensuring closure from the customer to drive projects forward. In so doing, enabling revenue and volume objective management and deepening Travelport’s connection to the customer.

Your role in action:

• Defining, enabling, building, communicating, and executing to a strategic customer account plan with a 3-year growth plan for the account and maintaining a relevant ADP.
• Organizing and owning Customer Business Reviews, Executive Summits, and Stakeholder Management meetings.
• Driving the strategic annual SLT summit with the account principles.
• Representing Travelport at industry events, thought leadership summits, customer conferences, trade shows and being a willing participant as presenter, moderator, facilitator, or panellist.
• Responsible for retaining existing business in the portfolio and ensuring the financial performance of the portfolio is in line with contractual expectations.
• Providing accurate revenue and cost forecasting, along with ensuring any required accruals are identified with both the Commercial Director and finance teams.
• Responsible for leveraging incremental business from this customer portfolio by recognizing new opportunities, qualifying each opportunity, making recommendations, and acting upon them.
• Collaborating with the various customer and internal teams to drive growth initiatives.
• Creating, driving, and articulating a strategic growth pipeline which is aligned with the Customer’s growth and expansion plans.
• Driving all commercial negotiations through to successful contract signature.
• Engaging senior stakeholders and communicating throughout negotiation and contractual stages.
• Managing and growing account profitability through segment retention, growth, cost of sale and FA.
• Alignment with Finance to ensure accurate segment forecast, incentive payments, market share percentages, billing for customer/region.

Could this be you? Account management experience either in a sales or support environment, with at least 5 years at Enterprise level account management and drive strong selling techniques. Proven track record of technical sales and technical skills which enable the navigation and resolution of complex technical issues within a customer account. Consider personal, organizational and customer value systems to align to culture and beliefs. Ability to think strategically, analyze situations and articulate a clear plan with metrics and timelines for delivery. Ability to communicate and story tell. Ability to assess and analyze situations accurately, grasping complexities, identifying key issues, and applying sound judgement. Must possess an overriding desire to understand, dissect and uncover customer needs whilst engaging internal teams to support delivery. Strong interpersonal skills, possessing a high degree of self-motivation, confidence, and assertiveness. Excellent interpersonal and communication skills: written, verbal, and presentation. Excellent influencing and negotiation skills. Travelling, including overnight stays will be an integral part of the role.

Discover why our teams love working here: We’re a diverse and inclusive workforce, representative of the communities and customers we serve. We’re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes: We offer a package that includes 25 days annual leave per annum, plus Christmas working days (office shutdown), hybrid working model, pension contribution, private medical, life assurance and personal travel insurance. We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance.

Your journey at Travelport starts here. Our application process is quick, easy, and hassle-free — apply in just a few minutes! We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.