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For Companies IT Support Analyst
Department: IT Business Core Systems
Employment Type: Permanent – Full Time
Location: Office, Bristol
Description
5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak trading season) 7-3 low season, 6-2 peak season
We are looking for a talented and motivated IT Support Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our IT environment. The role will be ideal for a skilled 1st line IT person looking to move to 2nd line support. If you have a passion for technology and a strong background in IT support, we invite you to join our team.
What Will You Do?
Office 365 Expertise:
- Demonstrate in-depth knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, Defender and Intune.
- Facilitate configuration, troubleshoot, and optimize Office 365 E5 to meet business requirements.
Desktop Support:
- Provide high quality support for Windows and macOS desktop environments.
- Install, configure, and maintain desktop Employee IT hardware and software.
- Provide proximity support to the Avonmouth office and warehouse as well as remote support for Global offices alongside global IT support teams.
- Supporting warehouse team operations, including warehouse devices such as Zebra RF Guns, printers (HP, Honeywell, Kyocera)
- Supporting video conferencing equipment.
Networking:
- Troubleshoot network issues, including connectivity, Wi-Fi or cabled network issues by having a good understanding of networking.
- Collaborate with network administrators to optimize network performance and security.
Technical Support:
- Address 1st line, and have the ability to resolve some 2nd line issues, collaborating with support teams and other IT teams for efficient problem resolution.
- Provide end-user training and support on IT-related topics.
Problem Resolution:
- Investigate and resolve technical problems related to Office 365, desktop, and networking issues.
- Utilize diagnostic tools and log analysis to identify and address underlying problems.
Documentation:
- Create and maintain comprehensive documentation for troubleshooting procedures, configurations, and resolutions.
- Develop and update user guides and documentation for IT processes.
Collaboration:
- Participate in cross-functional projects related to IT infrastructure improvements.
- Ability to work collaboratively as a member of a global IT support team.
- Have excellent interpersonal skills with the ability to work with high level executives.
Security:
- Have a good understanding of security best practices within a global IT environment.
The Perfect Candidate
- Proven experience as a 1st/2nd Line IT Support Engineer, with expertise in Office 365 E5, Windows, macOS, and networking.
- Strong understanding of networking protocols and technologies.
- Knowledge of ITIL processes.
- Excellent problem-solving and communication skills.
- Knowledge of Meraki switching and Wireless access points
- Understanding of SASE zero trust architecture
- Good understanding of a windows server environment
- Good understanding of cloud first modern business environments.
- An understanding of Service Now and SLAs.
- An understanding of Veeam and backup solutions including tape management.
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
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Contact Detail:
ELEMIS Recruiting Team
