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- Tasks: Be the first point of contact for guests, ensuring a seamless booking experience.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy competitive pay, free hotel stays, and discounts for friends and family.
- Why this job: Create memorable experiences while working in a supportive and innovative environment.
- Qualifications: Customer service skills and fluency in English are essential; prior experience is a plus.
- Other info: This is a full-time role with opportunities for career growth and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are.
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
You are the start of an exceptional guest experience! As a Reservations Agent, you will be the first point of contact for our guests, ensuring a seamless booking experience while setting the tone for their stay.
Key Responsibilities:- Deliver exceptional, friendly, and engaging service at all times.
- Assist guests in selecting the best room options while maximizing revenue through up-selling.
- Provide accurate information about hotel facilities, promotions, and local attractions.
- Handle special requests and ensure guest preferences are recorded.
- Process room reservations, manage rooming lists, and maintain accurate records in the system.
Join us and be part of a team that creates memorable experiences from the very first interaction!
Qualifications:- Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
- Fluency in English.
- Customer Service skills.
- Positive problem-solving approach.
- Time-Keeping skills.
- Organized.
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Opportunity to grow in the company.
- Career Growth: We invest in our people and offer opportunities for professional development.
- Supportive Team: Work with a group of dedicated and passionate professionals.
- Competitive Compensation: We offer a comprehensive salary and benefits package.
- Free Bonus Break: 3 free weekends to spend in an Accor hotel in the UK (up to availability).
- Discount for you and your friends & family in all Accor Hotels worldwide.
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EN - Reservation Agent
✨Tip Number 1
Familiarise yourself with the Accor brand and its values. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on providing exceptional experiences. Think of examples from your past where you went above and beyond for a customer, as these stories can impress during your interactions.
✨Tip Number 3
If you have experience with Opera Cloud or similar systems, be ready to discuss it. Even if it's not mandatory, showcasing your familiarity with reservation systems can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Accor. They can provide insights into the company culture and what it takes to succeed as a Reservations Agent, giving you an edge in your application process.
We think you need these skills to ace EN - Reservation Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Reservation Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any familiarity with reservation systems like Opera Cloud. Use bullet points for clarity and focus on achievements.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and how you embody the values of Accor. Mention specific examples of how you've delivered exceptional service in previous roles and your enthusiasm for creating memorable guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at IBIS
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for helping others and creating memorable experiences, as this aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Be ready to discuss specific situations where you resolved issues or went above and beyond for a guest, showcasing your problem-solving abilities.
✨Familiarise Yourself with the Company
Research Accor and its various brands before the interview. Understanding their mission, values, and the unique aspects of their hotels will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Time Management Scenarios
As a Reservations Agent, you'll need to manage multiple tasks efficiently. Prepare for questions about how you prioritise tasks and handle busy periods, demonstrating your organisational skills and ability to keep calm under pressure.
