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- Tasks: Join our team to support major broadcasters by troubleshooting IT systems and configuring networks.
- Company: Pixit Media is a leading tech company supporting top UK broadcasters like Warner Bros. and Disney.
- Benefits: Gain hands-on experience, work in a supportive team, and enjoy a dynamic learning environment.
- Why this job: Kickstart your IT career with real-world experience and a chance to work on exciting projects.
- Qualifications: A keen interest in IT, good communication skills, and a willingness to learn are essential.
- Other info: This apprenticeship offers a pathway to a successful future in IT with a focus on teamwork.
We are looking for a recently qualified Apprentice Technical Customer Engineer to join our Support Team at Pixit Media in Manvers, Rotherham. Kickstart your career in IT, supporting some of the UK’s biggest broadcasters, including Warner Bros., ITV, Sky TV, and Disney. You’ll gain real, hands-on experience working with IT systems, configuring networks, resolving support calls, and working across both hardware and software platforms.
You’ll be involved in both hardware and software support, including server maintenance, storage technologies, and working with our internal ticketing system. This apprenticeship gives you the skills, qualifications, and experience needed to build a successful future in IT. We’re looking for someone who’s genuinely interested in technology, enjoys problem-solving, and learns best by doing. You will need to be a strong communicator, a team player, and ready to take on a challenge.
You’ll be part of a supportive and talented team — including current and former apprentices — working on storage and server systems, networking, cabling, and using ticketing tools to manage and resolve customer issues. If you’re curious, hands-on, ready to learn, excited about technology, and want to be part of a fast-paced, forward-thinking team, we’d love to hear from you.
Duties:- Building IT systems and configuring networks
- General IT cabling
- Troubleshooting, testing, and analyzing problems within systems
- Hardware installs including PC Cards, PCs, desk phones, and mobile phones
- Create virtual machines that can then be logged onto and used when supporting
- Installing servers, firewalls, and software
- Logging and resolving IT Support calls
- Working on ticketing systems
- Work on customer projects, such as upgrade planning, delivery, and reporting
- Keep accurate records and document customer service actions and discussions
- Keen interest in IT
- Good written & verbal communication skills
- Willingness to learn
- Teamwork and problem-solving skills
- Excellent communication skills, organizational, interpersonal verbal and written
- Driven to get results and achieve goals while maintaining top-level integrity and a strong work ethic
- Flexibility to work in a fast-paced environment
- Team player, maintain a positive and collaborative culture
- Excellent customer service orientation, creative approach to problem-solving
- Troubleshooting and multi-tasking skills
- Grade 4/C in Maths & 5/C English GCSE
- IT Support Technician Apprenticeship – Level 3
- Degree in computer science, software engineering, Information Technology or equivalent related experience, desirable but not essential
- Previous experience as a customer support engineer is preferred
- Exposure to Windows/Linux installs, configuration, and administration
- A basic knowledge of network infrastructure, services, and toolsets
- Additional European language is a plus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to, racking servers into racks).
DataCore Software is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Contact Detail:
Updata Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Engineer - Pixit Media UK
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as ticketing systems and network configuration. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Engage with current or former apprentices from Pixit Media on platforms like LinkedIn. They can provide valuable insights into the company culture and the day-to-day responsibilities of a Technical Customer Engineer.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated problem-solving skills or teamwork. Use examples from your studies or any previous work experience to illustrate your capabilities.
✨Tip Number 4
Show enthusiasm for learning and adapting to new technologies. During your interactions, express your eagerness to grow within the IT field and how you plan to contribute to the team at Pixit Media.
We think you need these skills to ace Technical Customer Engineer - Pixit Media UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Technical Customer Engineer role. Emphasise any hands-on IT experience, problem-solving abilities, and teamwork skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've demonstrated your interest in IT and your ability to work in a team.
Highlight Relevant Qualifications: Clearly list your educational qualifications, especially your GCSE results in Maths and English. If you have completed any IT-related courses or apprenticeships, be sure to mention them.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could include group projects, presentations, or customer service experiences.
How to prepare for a job interview at Updata Partners
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that demonstrate your enthusiasm and curiosity about IT systems, as this will resonate well with the team at Pixit Media.
✨Prepare for Technical Questions
Brush up on your knowledge of hardware and software support, as well as basic networking concepts. Be ready to discuss any relevant experience you have, even if it's from your studies or personal projects, to showcase your problem-solving skills.
✨Demonstrate Teamwork Skills
Since the role requires collaboration, be prepared to talk about your experiences working in teams. Highlight instances where you contributed to a group project or helped resolve conflicts, showing that you can work well with others.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the types of projects you might work on or how the team supports each other, which will demonstrate your eagerness to be part of their supportive culture.
