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For Companies At a Glance
- Tasks: Join our Property Claims Handling team and manage your own caseload of property claims.
- Company: Be part of a reputable Loss Adjusters firm experiencing growth and expansion.
- Benefits: Enjoy remote work options, a competitive salary, and a performance-related bonus.
- Why this job: Deliver exceptional customer service while gaining valuable experience in the insurance industry.
- Qualifications: Experience in handling property insurance claims and excellent communication skills are essential.
- Other info: Flexible working hours with opportunities for professional development and industry qualifications.
The predicted salary is between 24000 - 42000 £ per year.
An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion where you will join their Property Claims Handling team providing an exceptional customer service ensuring a seamless and efficient claims journey from beginning to end.
Key Responsibilities
- Act as a point of contact for Client/Customer queries through to a satisfactory conclusion.
- Manage your own caseload of Property Claims, general perils (Building & Contents) working with various Insurer Clients.
- Handle claims through to conclusion.
- Liaise with all relevant parties throughout the lifecycle of the claim.
- Strive to provide a first-class customer service experience at all times.
About You
- Experienced in handling Insurance Claims Property related from cradle to grave.
- A background in dealing with all general perils - fire, flood, storm damage, escape of water, theft, accidental damage etc.
- Experienced in being able to understand various Insurer Policy wordings to establish validity.
- Excellent communication skills verbal and written.
- Good time management/organisation skills with diary management experience.
- Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience.
- IT literate and the ability to utilise multiple systems.
- Be able to travel to the local office for training/induction or as and when required for team meetings etc.
- Industry qualifications i.e. CII or Cert CILA/BDMA or willing to work towards (desirable).
Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.
Package
- Annual basic salary up to £30,000 per annum.
- Contributory pension.
- Performance related bonus.
- Flexi benefits.
- Voluntary benefits schemes.
- Birthday holiday.
- Share purchase scheme.
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with common property claims scenarios, such as fire, flood, and theft. This knowledge will help you demonstrate your expertise during interviews and show that you understand the challenges faced in this role.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Claims Handler, you'll need to convey complex information clearly and effectively, so practice articulating your thoughts in a concise manner.
✨Tip Number 3
Network with professionals in the insurance industry, especially those who have experience in claims handling. Attend relevant events or join online forums to gain insights and potentially get referrals for job openings.
✨Tip Number 4
Consider obtaining industry qualifications like CII or Cert CILA/BDMA if you haven't already. These credentials can enhance your profile and show your commitment to professional development in the field of insurance.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling insurance claims, particularly in property-related cases. Emphasise your ability to manage a caseload and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experience to demonstrate how you have successfully managed claims and provided exceptional service.
Highlight Relevant Skills: In your application, focus on your communication skills, time management abilities, and experience with various insurer policy wordings. Mention any industry qualifications you hold or are working towards, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the claims handling role.
How to prepare for a job interview at Adjusting Appointments Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims and general perils like fire, flood, and theft. Being able to discuss specific cases or scenarios will show your expertise and confidence in handling claims.
✨Demonstrate Excellent Communication Skills
Since the role requires liaising with clients and various parties, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in resolving customer queries.
✨Showcase Your Time Management Skills
Be ready to discuss how you manage your caseload and prioritise tasks. You might want to share specific strategies or tools you use to stay organised, especially when dealing with high volumes of calls.
✨Familiarise Yourself with Insurer Policies
Understanding different insurer policy wordings is crucial. Before the interview, review common terms and conditions so you can confidently discuss how you assess claim validity based on these policies.
