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- Tasks: Manage exciting events at Warner Bros. Studio Tour, ensuring a seamless experience for guests.
- Company: Join Warner Bros. Discovery, a leader in storytelling and entertainment, where creativity thrives.
- Benefits: Enjoy career-defining opportunities, supportive culture, and curated benefits to help you grow.
- Why this job: Be part of a dynamic team creating unforgettable experiences in a magical environment.
- Qualifications: Degree level education or equivalent experience in event management and hospitality required.
- Other info: Full-time, 6-month position with weekend and evening shifts; onsite work only.
The predicted salary is between 28800 - 42000 £ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Your New Role… The Show Experience department is dedicated to delivering an exceptional visitor experience through all interactions and engagements with our guests. Within this department, the Event team is responsible for managing all consumer, corporate, and conferencing activities at Warner Bros. Studio Tour London. The Event department plays a crucial role in the success of the studio tour by driving exciting and compelling event activities. This is achieved by hosting special events for both corporate and consumer visitors, thereby generating incremental revenue through a diverse portfolio of activities. The primary responsibility of this position is to focus on driving growth through our conferencing business, as well as bolstering support for the wider event operation. The team operates around the core business and calendar, ensuring a first-rate experience for all visitors and clients. Contracted hours for this position will be 40 per week, including weekend work on both Saturday and Sunday. You will also be required to work evening events. Your normal hours of work will be between 9:00 and 18:00, except during conferencing and event requirements, when your hours will be scheduled to support the activity. This is a full-time, 6-month secondment/FTC position.
Your Role Accountabilities…
- Support excellence in delivering Warner Bros. Studio Tour London, The Making of Harry Potter, by assisting with event activities and managing enquiries.
- Ensure seamless delivery to visitors and clients by working with the catering provider.
- Collaborate with the Trade sales team to support the Friday Lates product and similar future products.
- Communicate and work together as an event and Show Experience team, collaborating with all WBD divisions and partners.
- Develop and maintain a current conferencing brochure with the Marketing team to promote the conferencing product.
- Undertake at least 2 duty management shifts per month to support the operation of the Studio tour.
- Develop the conferencing event business through smooth delivery and driving incremental sales.
- Support consumer event creation and delivery, working with the Event Manager.
- Ensure all event clients and visitors have a seamless experience from initial enquiry to event/conference delivery.
- Achieve agreed targets for event conferencing activity, managing margins through cost and pricing management.
Qualifications & Experience…
- Educated to degree level (or equivalent qualification and or extensive vocational experience).
- Experience of working within an event and hospitality department environment at a management level.
- Experience in environments emphasising service, standards, and commercial management.
- Maintaining the highest levels of customer service at all times.
- Ability to problem solve and make decisions across all areas daily.
- Proactively seeking opportunities to increase sales.
- Developing and motivating individuals and teams to achieve goals.
- Creating effective communication to enhance store operations.
- Proficient in Microsoft Office, well-organised, and focused.
- Flexible team player, able to prioritise workload and manage change.
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Contact Detail:
Warner Bros. Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Conferencing and Hospitality Manager - Warner Bros. Studio Tour London, the Making of Har[...]
✨Tip Number 1
Familiarise yourself with Warner Bros. Studio Tour London and its offerings. Understanding the unique aspects of the tour and the events they host will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the event management and hospitality industry. Attend relevant events or join online forums to connect with individuals who may have insights or connections within Warner Bros. Discovery.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed events or resolved issues in past roles. This will highlight your ability to handle the dynamic nature of event management.
✨Tip Number 4
Research the guiding principles of Warner Bros. Discovery and think about how your values align with theirs. Be ready to discuss this alignment in your interview, as cultural fit is crucial for them.
We think you need these skills to ace Event Conferencing and Hospitality Manager - Warner Bros. Studio Tour London, the Making of Har[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and hospitality. Focus on specific achievements that demonstrate your ability to deliver exceptional visitor experiences, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the entertainment industry and your understanding of Warner Bros. Discovery's values. Mention how your skills align with the responsibilities of the Event Conferencing and Hospitality Manager position.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed events or worked in hospitality. Include examples of how you improved customer service or increased sales, as these are key aspects of the job.
Showcase Team Collaboration Skills: Since the role involves working closely with various teams, provide examples of how you've successfully collaborated with others in past positions. This will demonstrate your ability to work effectively within a team environment.
How to prepare for a job interview at Warner Bros. Entertainment
✨Know the Company Inside Out
Before your interview, make sure to research Warner Bros. Discovery thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Event Management Skills
Prepare specific examples from your past experience that demonstrate your ability to manage events successfully. Highlight your problem-solving skills and how you've handled challenges in previous roles, especially in high-pressure environments.
✨Emphasise Customer Service Excellence
Since this role focuses on delivering exceptional visitor experiences, be ready to discuss how you maintain high levels of customer service. Share anecdotes that illustrate your commitment to ensuring a seamless experience for clients and guests.
✨Be Ready to Discuss Collaboration
The job requires working closely with various teams. Prepare to talk about your experience collaborating with different departments, such as marketing and sales, and how you’ve contributed to achieving common goals in past roles.
