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For Companies At a Glance
- Tasks: Engage with customers, identify sales opportunities, and manage accounts daily.
- Company: Olympic Steel has been a leader in processed metal products since 1954, prioritising safety and inclusivity.
- Benefits: Enjoy medical, dental, vision benefits, paid holidays, 401(k) match, tuition reimbursement, and cash bonuses.
- Why this job: Join a supportive team culture while making a real impact in the community and industry.
- Qualifications: Requires an Associate or Bachelor's degree and 1+ years in sales, preferably in steel/metals.
- Other info: Be part of a growing organisation that values employee empowerment and career development.
About Olympic Steel: Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first - always, and we believe in cultivating an inclusive workplace where employee belonging and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.
The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts and identifying new account opportunities. Additionally, the Inside Sales Rep will partner closely with Outside Sales to establish strong, long-term relationships with customers, ensure high quality customer service to all external customers, execute on-time delivery according to customer expectations, inform customers of delivery set-backs and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims. Other responsibilities include developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, ensuring correct inventory is in stock to support general sales, proactively identifying customer needs and advising customers of potential issues, and partnering with Outside Sales to develop marketing plans and strategies.
Pay Range: $27 - $38/hr
Qualifications:
- Associate or Bachelor's degree in a related field
- 1+ years of experience in a sales role within the steel/metals industry, prefer 3+ years.
- Strong customer service and sales aptitude.
- Desire to build client relationships and increase sales knowledge/experience.
- Demonstrated ability to work in a team environment while managing individual goals and objectives partnered with the ability to work effectively in a diverse community required.
- High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills.
- Outstanding oral and written communication skills.
- Working knowledge with Microsoft Suite, most notably Excel and Office.
Why Work for Olympic Steel: Olympic Steel offers comprehensive benefits, including medical, dental, and vision benefits; paid holidays and vacation; a 401(k) match; tuition reimbursement; and various opportunities to earn cash bonuses. And, we offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact - at our company, in the local community and in the world. See for yourself at IamOlympicSteel.com.
Contact Detail:
Olympic Steel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Representative
✨Tip Number 1
Familiarise yourself with the steel and metals industry. Understanding the products, market trends, and key players will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the industry. Attend trade shows, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at Olympic Steel.
✨Tip Number 3
Prepare to discuss your sales achievements and strategies. Be ready to share specific examples of how you've successfully maintained and grown accounts, as well as how you've collaborated with outside sales teams in previous roles.
✨Tip Number 4
Showcase your customer service skills. Think of scenarios where you've gone above and beyond for clients, as this role heavily emphasises building strong relationships and providing excellent service.
We think you need these skills to ace Inside Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly within the steel or metals industry. Emphasise your customer service skills and any achievements that demonstrate your ability to grow accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your understanding of Olympic Steel's values. Mention specific examples of how you've successfully managed accounts or identified sales opportunities in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in data analysis, communication, and teamwork. Provide examples of how you've used these skills to achieve sales targets or improve customer satisfaction.
Show Enthusiasm for the Role: Convey your excitement about the Inside Sales Representative position and your desire to contribute to Olympic Steel's growth. Mention how you align with their core values and your commitment to building strong client relationships.
How to prepare for a job interview at Olympic Steel
✨Know Your Product
Familiarise yourself with Olympic Steel's range of processed metal products and branded offerings. Understanding the products will help you answer questions confidently and demonstrate your sales aptitude.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and built relationships, as this role heavily relies on maintaining strong customer connections.
✨Demonstrate Team Collaboration
Be ready to discuss how you've successfully worked in a team environment. Emphasise your ability to partner with others, especially in sales contexts, as collaboration with Outside Sales Representatives is key in this position.
✨Prepare for Data Analysis Questions
Since strong business and data analysis skills are required, brush up on your analytical abilities. Be prepared to discuss how you've used data to inform sales strategies or improve customer service in previous roles.
