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- Tasks: Engage with customers to assess and review loan applications.
- Company: Join a dynamic team in the finance sector, focused on customer service.
- Benefits: Enjoy a friendly work environment with opportunities for growth and development.
- Why this job: Be the first point of contact for clients and make a real impact on their financial journeys.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This role is perfect for those looking to kickstart their career in finance.
The predicted salary is between 28800 - 48000 £ per year.
The Loans Officer Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain, and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically.
The successful candidate will be in charge of:
- Contacting customers
- Reviewing loan applications
- Processing customer applications
- Confirming employment
Behavioural:
- Greet each customer with a smile and welcoming attitude
- Be polite, friendly, and approachable at all times
- Exercise effective listening skills when engaging with a client
- Be receptive and empathetic
Functional:
- Quote customers on loans and repayments
- Capture customer details for loan applications (including OTP verifications, etc)
- Review customer documents for veracity
- Upload clear copies of all required application documentation where applicable
- Liaise with customers to obtain any outstanding application documents
- Perform and review Credit Check for customers
- Submit pre-vetted clients to administrator for review
- Liaise with administrator on loan applications
- Update clients on status
- Confirm payments made and received by clients
Compliance:
- Ensure full compliance with NCA & NCR Regulations
- Ensure full compliance with POPIA
- Ensure all company policies are followed and upheld
- Ensure proper and regular reporting on activities and tasks
Loan Originator: Newcastle employer: sheshisafin
Contact Detail:
sheshisafin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loan Originator: Newcastle
✨Tip Number 1
Familiarise yourself with the loan products and services offered by StudySmarter. Understanding our offerings will help you engage confidently with customers and answer their queries effectively.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you become more comfortable in handling various customer interactions.
✨Tip Number 3
Research common questions and concerns that clients have regarding loans. Being prepared with answers will demonstrate your expertise and build trust with potential customers.
✨Tip Number 4
Network with professionals in the finance industry, particularly those who work in loan origination. They can provide valuable insights and tips that could give you an edge in your application process.
We think you need these skills to ace Loan Originator: Newcastle
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Loan Originator. Familiarise yourself with customer service expectations and the loan application process to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or financial roles. Use specific examples that demonstrate your communication skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role. Mention why you are interested in working as a Loan Originator and how your skills align with the company's values and the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at sheshisafin
✨Showcase Your Customer Service Skills
As a Loan Originator, you'll be the first point of contact for clients. Make sure to highlight your previous customer service experience and provide examples of how you've successfully handled client interactions in the past.
✨Demonstrate Effective Communication
Communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would explain complex loan terms to clients in an easy-to-understand manner.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills. Prepare scenarios where you had to listen effectively, show empathy, or resolve conflicts with clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand Compliance Regulations
Familiarise yourself with the NCA, NCR, and POPIA regulations. Being knowledgeable about these compliance requirements will demonstrate your commitment to upholding company policies and ensuring ethical practices in loan processing.
