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For Companies At a Glance
- Tasks: Lead and inspire a team to create magical moments for new parents.
- Company: Join Mamas & Papas, the UK's largest specialist baby retailer with a commitment to inclusivity.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of a growing brand that values creativity and customer experience.
- Qualifications: Ideal for Assistant Managers or current Store Managers passionate about customer service.
- Other info: This is a 12-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Not often do roles pop up where you can put smiles on so many faces, creating magical moments your customers will cherish forever. Not often do roles come up where you’re encouraged to be proactive, be different in putting a store on a map. Not often do roles pop up for a retailer actually opening new sites in the current market, where you can make a store your own, with freedom & job security.
At Mamas & Papas we’re not only the award winning No.1 brand in baby & nursery products but we’re also the UK’s largest specialist baby/nursery products retailer with Mamas & Papas stores & sites all over the UK and Ireland. Through amazing & continued brand growth, we’ve been opening up more and more of our beautiful little Mamas & Papas concession stores and now a partnership with Marks & Spencers (M&S).
We’re therefore looking to recruit a Concession Store Manager for a new Mamas & Papas concession store in Westwood Cross, Broadstairs within M&S, leading, inspiring & developing your Mamas & Papas concession team of 8 to create these magical moments for an incredible community of new & expectant parents across Kent & surrounding areas on a 12 month fixed term contract.
These mini stores are perfect for an Assistant Manager or Deputy Manager from a true customer experience perspective looking to take that step up into running their own store & team, their way. Or, a current Store Manager, passionate about customer experience, with so many ideas, wanting to work for a business in growth that’s not afraid to try new things. If you are either of these… don’t hesitate….apply now for a member of the recruitment team to give you a call to help bring this opportunity to life. APPLY NOW, don’t miss out.
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.
We’re a Business that cares, so here’s just some of our Benefits on offer:
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope - want to see how we are going about it? Visit our website and view our "For the Future" commitment.
Oh, and a great bunch of people to work with too. (NB*: All benefits subject to contracts and individual schemes criteria & terms)
We’re Award Winning!! FINALISTS: 2024 - Retail Week - "Happiest Retailer to Work For"
Stores - Westwood Cross (Mamas & Papas at M&S) employer: Mamas & Papas Limited
Contact Detail:
Mamas & Papas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stores - Westwood Cross (Mamas & Papas at M&S)
✨Tip Number 1
Familiarise yourself with Mamas & Papas' brand values and customer experience philosophy. Understanding their commitment to creating magical moments for customers will help you align your approach during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired and developed teams in previous roles. Highlighting your ability to create a positive work environment will resonate well with the hiring team.
✨Tip Number 3
Research the local community around Westwood Cross and think about how you can engage with new and expectant parents in that area. Bringing ideas on community involvement can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss innovative ideas for store management and customer engagement. Mamas & Papas is looking for someone who isn't afraid to try new things, so be ready to share your creative strategies.
We think you need these skills to ace Stores - Westwood Cross (Mamas & Papas at M&S)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Concession Store Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to create positive customer experiences.
Write a Personalised Cover Letter: In your cover letter, express your passion for the role and the brand. Mention specific reasons why you want to work for Mamas & Papas at M&S and how you can contribute to their mission of creating magical moments for customers.
Showcase Your Leadership Skills: Highlight any previous experience leading a team or managing a store. Provide examples of how you've inspired and developed team members, as well as how you've implemented innovative ideas to enhance customer experience.
How to prepare for a job interview at Mamas & Papas Limited
✨Show Your Passion for Customer Experience
As a Concession Store Manager, your role revolves around creating magical moments for customers. Be sure to express your enthusiasm for customer service and share examples of how you've gone above and beyond in previous roles to enhance the customer experience.
✨Demonstrate Leadership Skills
You'll be leading a team of eight, so it's crucial to showcase your leadership abilities. Prepare to discuss your management style, how you inspire and develop your team, and any successful initiatives you've implemented in past positions.
✨Be Proactive and Innovative
Mamas & Papas values creativity and proactivity. Think of ways you can make the store stand out and be prepared to share your ideas during the interview. This could include marketing strategies, community engagement, or unique customer experiences.
✨Understand the Brand and Its Values
Familiarise yourself with Mamas & Papas and their commitment to inclusivity and sustainability. Being able to articulate how your values align with theirs will demonstrate your genuine interest in the company and its mission.
