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- Tasks: Join our team to manage daily operations, ensuring smooth package processing and timely deliveries.
- Company: Be part of a dynamic company focused on efficient logistics and customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: This role offers hands-on experience in operations and a chance to develop valuable skills.
- Qualifications: High school diploma or equivalent; good command of English and MS Office skills required.
- Other info: Opportunity to mentor junior team members and grow within the company.
The predicted salary is between 24000 - 36000 £ per year.
Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.
Assist in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits.
Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements.
Monitor the input of packages into the system, ensuring accuracy in origin scanning, bagging, and manifesting.
Support the monitoring and control of pre-alerting and bagging processes according to destination specifications.
Implement and uphold necessary procedures to ensure compliance with quality audits and service standards.
Act as a point of contact for customer service functions related to on-hold shipments, repacking, bad address management, and special requests.
Address inquiries from internal and external customers promptly.
Foster effective communication among team members and with internal and external stakeholders to streamline operations.
Oversee the control and filing of all related paperwork, ensuring proper organization and adherence to record retention policies.
Identify and report shipments containing illegal materials such as drugs, weapons, or restricted liquids, ensuring compliance with legal standards.
Provide guidance and support to junior team members, assisting with training and development in operational procedures.
Job Requirements - Experience and Education
- High School, Junior college or Diploma
- Good Command of English
- MS Office Applications (Word, Excel & Outlook)
Operations Team Member I employer: Aramex
Contact Detail:
Aramex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Member I
✨Tip Number 1
Familiarise yourself with the specific operations procedures and policies relevant to the role. Understanding these processes will not only help you during the interview but also demonstrate your commitment to ensuring smooth operations.
✨Tip Number 2
Brush up on your customer service skills, as you'll be acting as a point of contact for various inquiries. Practising how to handle different scenarios can give you an edge in showcasing your problem-solving abilities.
✨Tip Number 3
Highlight any experience you have with package processing or logistics in your conversations. Sharing specific examples of how you've managed similar tasks can make you stand out as a candidate who understands the demands of the role.
✨Tip Number 4
Demonstrate your teamwork skills by preparing to discuss how you've effectively communicated and collaborated with others in past roles. This is crucial for fostering effective communication among team members and stakeholders.
We think you need these skills to ace Operations Team Member I
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the specific tasks mentioned, such as managing receiving processes and ensuring compliance with quality audits.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in operations or logistics. Mention specific examples where you have successfully managed processes similar to those outlined in the job description, such as overseeing package processing or maintaining accurate records.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to demonstrate your communication skills in your application. Provide examples of how you've successfully interacted with team members and customers in past roles, especially in resolving inquiries or managing special requests.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for any spelling or grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail, which is essential for the Operations Team Member role.
How to prepare for a job interview at Aramex
✨Know the Operations Inside Out
Familiarise yourself with the day-to-day operations procedures and policies relevant to the role. Understand the importance of each step in the package processing workflow, from receiving to delivery, as this will show your commitment and readiness to contribute.
✨Demonstrate Attention to Detail
Since the role involves monitoring accuracy in package input and compliance with standards, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any experience you have with quality audits or similar processes.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to share instances where you successfully communicated with team members or customers to resolve issues. This will demonstrate your ability to foster collaboration and streamline operations.
✨Prepare for Customer Service Scenarios
As you'll be acting as a point of contact for customer service functions, think about how you would handle various customer inquiries or special requests. Prepare to discuss your approach to problem-solving and maintaining a positive customer experience.
