Head of Customer Service

Central is proud to be working with an outdoor lifestyle brand based in the North East. Having enjoyed significant success since their launch less than 10 years ago, they are now developing their brand into new product areas and geographies beyond the UK and US. Customer experience is key to their success as an ecommerce and B2B brand, making this role critical. As Head of Customer Service, you will be responsible at a strategic and operational level for: Customer Service Leadership Customer Experience Strategy Team Development & Performance Operations Management Customer Insight & Feedback Crisis & Escalation Handling Technology & Tools Policy & Process Development Advocacy and Engagement A full candidate pack is available following an initial conversation with Central. The role requires an individual who can manage the fast pace of a scaling business, has the autonomy to run their own function, and possesses a hands-on, can-do attitude to leadership. Given the stage of the organization’s development, there are huge opportunities for individuals willing to grow with the team. A background in e-commerce and/or consumer brands would be highly beneficial, as would experience in a start-up, scale-up, or SME. #J-18808-Ljbffr