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For Companies At a Glance
- Tasks: Onboard suppliers, build relationships, and host training to drive product adoption.
- Company: Join Social Value Portal, the UK leader in measuring social value with a mission for positive change.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical insurance, and a £400 learning budget.
- Why this job: Make a real impact on communities while working in a collaborative and inclusive environment.
- Qualifications: Experience in customer-facing roles, strong communication skills, and knowledge of SaaS onboarding.
- Other info: Flexible hybrid working arrangements and opportunities for professional growth await you!
Customer Delivery Executive – Empower Change, Build Impact, Deliver Social Value
All potential applicants are encouraged to scroll through and read the complete job description before applying.
We’re growing our Customer Operations team at Social Value Portal to help deliver even greater social impact across the UK. This is your opportunity to join a purpose-driven scale-up where flexible hybrid working, 6 paid volunteering days, and private medical insurance are just some of the ways we help our people thrive.
If you’re looking for a career with purpose – where you’ll make a real difference to people, places and the planet – then this is the role for you.
About Social Value Portal
We’re on a mission to deliver £100 billion in social value – helping organisations create measurable positive impact for their communities. Since 2014, we’ve become the UK’s market leader in social value measurement and reporting, working with public and private sector organisations to embed social value in everything they do.
Our award-winning TOM System™ (Themes, Outcomes and Measures) sets the gold standard for social value reporting. It’s supported by an innovative platform and consultancy services that help organisations of every size capture and communicate the impact they’re making.
To date, we’ve unlocked over £56 billion of social value, and with our global growth accelerating, we’re looking for passionate people to help take us to the next level.
The Role
As a Customer Delivery Executive, you’ll be at the heart of our mission—supporting public sector members and suppliers to use our Social Value Portal platform and TOM System™ effectively. You’ll help them measure, manage and report their social value performance while ensuring they get the most out of their membership.
This is not a typical customer service role—it’s a relationship-led, knowledge-based position where you’ll translate complex ideas into practical insights that help our members drive real-world outcomes.
You’ll work closely with our Customer Delivery Managers and cross-functional teams, supporting a portfolio of members, building strong relationships, and helping embed social value principles in procurement processes and supply chains.
What We’re Looking For
You’ll thrive in this role if you’re naturally curious, customer-focused, and passionate about making a difference.
You’ll bring:
Experience in a customer-facing role within a scale-up, office-based, or corporate environment
A strong interest in social value, sustainability, or community impact
An understanding of or exposure to public sector operations, social value or procurement is desirable
Excellent communication skills and confidence explaining complex concepts simply
Strong organisational and relationship management skills
A proactive mindset and problem-solving approach
Experience using CRM systems (e.g. Salesforce) – is an advantage
What You’ll Gain
At Social Value Portal, we believe doing good should feel good. That’s why we invest in our people with benefits that reflect our purpose and culture. xiskglj
Salary: £30,000 – £35,000 (depending on experience)
Flexible hybrid working – 2–3 days per week in our London office
25 days holiday + bank holidays + your birthday off
6 paid volunteering days each year to give back to causes you care about
Private medical insurance and life assurance (4x salary)
Enhanced parental leave and an ethical pension scheme (up to 5% match)
Annual learning budget to support your personal and professional growth
Access to a 24/7 Employee Assistance Programme for wellbeing support
Cycle to Work scheme and flexible working hours to support balance and lifestyle
Work in a diverse, inclusive environment where 60% of decision-makers are women and 10% of our people are trained Mental Health First Responders
Hours: Full-time, permanent
Location: London / Hybrid (2–3 days office-based)
Salary: £30,000 – £35,000 DOE
Ready to make a meaningful impact in a company that’s changing how the world measures success?
Click to Apply
Customer Delivery Executive employer: Social Value Portal
Contact Detail:
Social Value Portal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Executive
✨Tip Number 1
Familiarise yourself with Social Value Portal's mission and values. Understanding their commitment to social value will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network with current or former employees of Social Value Portal on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with onboarding and customer success in detail. Be ready to share specific examples of how you've improved customer satisfaction and engagement in previous roles, as this is crucial for the Customer Delivery Executive position.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive improvements in past roles. Highlighting your ability to monitor metrics and implement changes will resonate well with the responsibilities of this role.
We think you need these skills to ace Customer Delivery Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Delivery Executive position. Understand the responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles, particularly within SaaS or technical solutions. Emphasise your communication skills and any experience you have with onboarding and CRM software like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social value and how your values align with those of Social Value Portal. Mention specific examples of how you've built relationships and improved customer satisfaction in previous roles.
Highlight Your Analytical Skills: In your application, be sure to mention any experience you have with monitoring project metrics and driving continuous improvement. This will demonstrate your analytical mindset and commitment to enhancing user experiences.
How to prepare for a job interview at Social Value Portal
✨Understand the Mission
Before your interview, take some time to research Social Value Portal's mission of delivering social value. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of empowering organisations.
✨Showcase Your Customer Success Experience
Highlight your experience in customer-facing roles, especially within SaaS environments. Be ready to share specific examples of how you've successfully onboarded clients and improved their satisfaction and engagement.
✨Demonstrate Strong Communication Skills
As a Customer Delivery Executive, communication is key. Practice articulating your thoughts clearly and confidently. Consider preparing a brief presentation or role-play scenario to showcase your ability to host training webinars and engage users effectively.
✨Prepare Questions About Their Products
Familiarise yourself with the Social Value TOM System and other products offered by Social Value Portal. Prepare insightful questions that demonstrate your interest and understanding of their services, as well as how you can help suppliers maximise their impact.
