Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Onboard suppliers, build relationships, and host training to drive product adoption.
- Company: Join Social Value Portal, the UK leader in measuring social value with a mission for positive change.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical insurance, and a £400 learning budget.
- Why this job: Make a real impact on communities while working in a collaborative and inclusive environment.
- Qualifications: Experience in customer-facing roles, strong communication skills, and knowledge of SaaS onboarding.
- Other info: Flexible hybrid working arrangements and opportunities for professional growth await you!
The predicted salary is between 22800 - 42000 £ per year.
Customer Delivery Executive – Join a Purpose-Driven Team at Social Value Portal! We’re growing to support our mission of delivering £100bn in social value by empowering organisations to drive positive change for people, places, and the planet. Enjoy a rewarding career with standout benefits, a competitive salary of up to £38,000, 25 days of holiday, your birthday off, private medical insurance, and a £400 annual learning budget. At Social Value Portal, you’ll play a vital role in helping organisations maximise their impact, working from our London office 2-3 days a week with the flexibility of hybrid arrangements. Click to Apply and be part of a team that values collaboration, transformation, and community! About Us Social Value Portal is the UK leader in measuring, managing, and reporting social value. Through our user-friendly platform and consultancy services, we’ve unlocked over £47bn of social value. Now, with Series B funding, we’re expanding internationally to further our mission. Your Responsibilities As a Customer Delivery Executive , you will: Onboard suppliers to our platform, ensuring they understand and utilise our Social Value TOM System. Build and nurture relationships with supply chain participants to improve satisfaction, retention, and engagement. Host training webinars and provide ongoing support to drive adoption of our products and services. Monitor project metrics to identify opportunities for improvement and proactively engage users. Collaborate with internal teams to communicate user feedback and support marketing efforts with success stories. Act as a key point of contact for contract managers, helping suppliers meet their social value targets. Empower suppliers through our Social Value Academy and encourage them to maximise their impact. What You Bring Experience in customer-facing roles, ideally within SaaS or technical solutions. Strong communication skills and a proven ability to build and manage relationships. Knowledge of customer success principles and an understanding of sales processes. A proven background of onboarding within a SaaS environment. Experience using CRM software, ideally Salesforce. Analytical mindset with a focus on continuous improvement. Alignment with our core values: accountability, collaboration, community, and transformation. What We Offer Competitive salary (up to £38,000, depending on experience). 25 days of holiday + UK bank holidays + your birthday off. 6 paid volunteering days annually. Enhanced parental leave (6 months fully paid maternity, 1 month fully paid paternity). Private medical insurance, cycle-to-work scheme, and an electric vehicle scheme. Flexible working arrangements and opportunities for professional growth. Join our inclusive and diverse team where everyone is celebrated and empowered to thrive. Your work will have a direct impact on delivering social value for communities worldwide. Click to Apply and become part of our transformative journey! #J-18808-Ljbffr
Customer Delivery Executive employer: Social Value Portal
Contact Detail:
Social Value Portal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Executive
✨Tip Number 1
Familiarise yourself with Social Value Portal's mission and values. Understanding their commitment to social value will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network with current or former employees of Social Value Portal on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with onboarding and customer success in detail. Be ready to share specific examples of how you've improved customer satisfaction and engagement in previous roles, as this is crucial for the Customer Delivery Executive position.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive improvements in past roles. Highlighting your ability to monitor metrics and implement changes will resonate well with the responsibilities of this role.
We think you need these skills to ace Customer Delivery Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Delivery Executive position. Understand the responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles, particularly within SaaS or technical solutions. Emphasise your communication skills and any experience you have with onboarding and CRM software like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social value and how your values align with those of Social Value Portal. Mention specific examples of how you've built relationships and improved customer satisfaction in previous roles.
Highlight Your Analytical Skills: In your application, be sure to mention any experience you have with monitoring project metrics and driving continuous improvement. This will demonstrate your analytical mindset and commitment to enhancing user experiences.
How to prepare for a job interview at Social Value Portal
✨Understand the Mission
Before your interview, take some time to research Social Value Portal's mission of delivering social value. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of empowering organisations.
✨Showcase Your Customer Success Experience
Highlight your experience in customer-facing roles, especially within SaaS environments. Be ready to share specific examples of how you've successfully onboarded clients and improved their satisfaction and engagement.
✨Demonstrate Strong Communication Skills
As a Customer Delivery Executive, communication is key. Practice articulating your thoughts clearly and confidently. Consider preparing a brief presentation or role-play scenario to showcase your ability to host training webinars and engage users effectively.
✨Prepare Questions About Their Products
Familiarise yourself with the Social Value TOM System and other products offered by Social Value Portal. Prepare insightful questions that demonstrate your interest and understanding of their services, as well as how you can help suppliers maximise their impact.
