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- Tasks: Coordinate maintenance and repairs, liaise with clients, and manage service issues.
- Company: Join a dynamic team focused on delivering exceptional helpdesk services.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be part of a team that values excellent service and client satisfaction.
- Qualifications: Experience in helpdesk roles and strong communication skills are essential.
- Other info: Opportunity to grow your career in a fast-paced, rewarding environment.
The predicted salary is between 28800 - 43200 £ per year.
If you are a helpdesk professional then this role for a Regional Service Desk Co-ordinator could be perfect for you. Some of your duties will include: Co-ordinating the maintenance and repair of equipment on behalf of clients Liaising with clients, establishing their requirements and providing an excellent service Planning all reactive jobs to ensure that service issues are achieved Ensuring that planned works are completed within contractual limits Preparing job sheets and allocating work to team of field based engineers Tracking jobs being completed keeping a focus on SLAs in place #J-18808-Ljbffr
Regional Service Desk Co-ordinator employer: Burton Bolton & Rose Recruitment Services Ltd
Contact Detail:
Burton Bolton & Rose Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Desk Co-ordinator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Being well-versed in these systems will not only boost your confidence during interviews but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a client-facing context. Practice articulating how you would handle various service scenarios, as this role heavily relies on effective liaison with clients.
✨Tip Number 3
Understand the importance of SLAs (Service Level Agreements) in the role. Be prepared to discuss how you would ensure compliance with these agreements and manage expectations with clients.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Regional Service Desk Co-ordinator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Regional Service Desk Co-ordinator position. Make sure you understand the key responsibilities, such as co-ordinating maintenance and liaising with clients, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in helpdesk roles or similar positions. Be specific about your achievements in coordinating services, managing client relationships, and ensuring service level agreements (SLAs) are met.
Showcase Communication Skills: Since the role involves liaising with clients, it's crucial to demonstrate your communication skills. Use examples in your application that showcase your ability to establish client requirements and provide excellent service.
Tailor Your Application: Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Use keywords from the listing, such as 'planning reactive jobs' and 'tracking job completion', to make your application stand out.
How to prepare for a job interview at Burton Bolton & Rose Recruitment Services Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Regional Service Desk Co-ordinator. Familiarise yourself with the key duties such as co-ordinating maintenance, liaising with clients, and tracking jobs against SLAs.
✨Showcase Your Helpdesk Experience
Prepare to discuss your previous helpdesk experience in detail. Highlight specific examples where you've successfully managed client requirements or resolved service issues, as this will demonstrate your capability for the role.
✨Emphasise Communication Skills
Since the role involves liaising with clients, it's crucial to showcase your communication skills. Be ready to provide examples of how you've effectively communicated with clients or team members to ensure excellent service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past situations where you had to plan reactive jobs or manage multiple tasks under pressure, and be prepared to explain your thought process.
