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- Tasks: Manage motor claims from start to finish, ensuring minimal indemnity spend.
- Company: Acorn Insurance has 40+ years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and a flexible benefits platform.
- Why this job: Join a supportive team at a Great Place to Work, with opportunities for career growth.
- Qualifications: Strong communication skills and a good understanding of credit hire and insurance obligations required.
- Other info: Hybrid working available; must have at least one year left on your visa.
The predicted salary is between 26100 - 30800 £ per year.
Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement.
This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.
Location: Sevenoaks with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly
What you will be doing:
- Validating all motor claims across the mitigation team for indemnity and fraud
- Accurately assessing liability whilst utilising all available evidence and tools
- You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
- Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
- Ensuring indemnity spend is minimized by commercial decision making
- Proactive diary management to monitor and progress live hire cases
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Applying accurate reserves in line with company guidelines
- Any other Ad hoc task as the needs of the business dictate
What we’re looking for:
- A persuasive, confident and strong communicator with effective negotiation skills
- Ability to use own initiative to explore all options to achieve the best outcome for the business
- Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure
- Motivated self-starter with the ability to work as part of a team
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councilor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
Please visit our website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships
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Credit Hire Handler employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in credit hire and motor claims. Understanding the nuances of indemnity spend and fraud detection will give you an edge during discussions with our team.
✨Tip Number 2
Brush up on your negotiation skills! As a Credit Hire Handler, you'll need to communicate effectively and persuade others. Practising these skills can help you stand out as a confident candidate.
✨Tip Number 3
Network with professionals in the insurance industry. Engaging with others who have experience in credit hire can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific claims situations, as this will demonstrate your problem-solving abilities and understanding of the role.
We think you need these skills to ace Credit Hire Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling motor claims, credit hire, and any negotiation skills. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Credit Hire Handler position at Acorn Insurance. Mention specific skills or experiences that align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully communicated with clients or colleagues in previous positions.
Highlight Problem-Solving Abilities: Demonstrate your ability to use initiative and explore options to achieve the best outcomes. Include examples of past situations where you successfully mitigated risks or resolved issues.
How to prepare for a job interview at The Acorn Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Credit Hire Handler. Familiarise yourself with terms like indemnity spend, liability assessment, and credit hire case law. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Credit Hire Handler, effective communication is key. Prepare examples of how you've successfully communicated with clients or colleagues in the past. Highlight your negotiation skills and how you've used them to achieve positive outcomes.
✨Demonstrate Initiative
Be ready to discuss instances where you've taken the initiative to solve problems or improve processes. This role requires a proactive approach, so showcasing your ability to think on your feet will impress the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.
