Collections Analyst

Consulting brings together multiple teams across Transactions, Risk & Consulting, ABA, and Outsourcing to provide client-centric solutions for RSM\’s current and future clients within the middle market. Our Consulting team has a major role to play in driving forward the growth of the firm with over 1,700 people delivering almost £200m revenue. At the heart of Consulting are the six solutions we offer our clients: business transformation, deal services, finance function support, risk and governance, forensic and investigation services, and restructuring. Our solutions create an enhanced tailored approach to support our clients in achieving their strategic goals and empower our people to make an impact and develop their own unique career path. About the role Our Creditor Services team are licensed insolvency practitioners and one of the UK\’s largest bankruptcy appointment takers, we have a large creditor services team which help SMEs, banks, utilities companies, local authorities and professional practices. Our debt collection service team are trained financial professionals supported by licensed insolvency practitioners. We are looking for an Analyst to support our Debt Management team. You will have the opportunity to advance your knowledge, develop your technical skills, and put this into practice as part of a growing team. The Analyst will support the team in maximising recoveries on behalf of a portfolio of clients whilst ensuring internal and external compliance protocols are met. Responsibilities Effectively collect outstanding business to business debt by phone and in writing in a busy department. Dealing with own portfolio of cases. Conduct investigations into customer\’s affairs, i.e, asset position and identifying business distress and associated trigger points. Identify potential cases for further action, be it legal escalation or an internal referral. Provide weekly, monthly and adhoc updates and reporting to clients and analysis of debt to Managers. Ensure that defined debt management processes are followed with a continual improvement mindset communicating with management teams to provide updates and with an aim to improve efficiencies across the department. Minimise any potential complaints – and where they do occur deal with these in line with the agreed procedures. Meet regular targets that are set both within your team and the department. Understanding and having the ability to adopt approaches towards different customers according to the situation. Have a good understanding of the way to identify and deal with Care/Vulnerable customers and assist them as best you can. Maintain awareness of Treating Customers Fairly when communicating with customers. Assisting with other departments if and when necessary, including upselling of internal portfolio risk products. Consider the use of data and analytics and how it can be used to drive efficiencies and deliver a premium service to our clients. Personal and professional qualities The team will support your training to be successful in the position. We also have a number of learning programs and online modules, we provide a training suite with over 300 courses that are accessible on demand to help you develop further. We are looking for a proactive and forward thinking individual who is able to work independently as well as part of a team. This role would suit someone who is resilient with strong negotiation skills. Experience of working in a telephone-based role, either within debt collection, customer services or sales. An insolvency-based background would be beneficial. Understanding of business to business debt collection. Previous experience of working with clients within the utilities sector would be beneficial. Studying for Institute of Credit Management would be advantageous. Effective use of IT including Excel, Word and PowerPoint. Maintains high professional standards of conduct and practice. Able to organise and manage time efficiently and effectively whilst being flexible. Awareness of TCF, Lending Standards Board. Excellent written and verbal communication skills. Ability to multitask and work in a fast-paced environment is essential. Diversity and Inclusion at RSM At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client\’s needs. Diverse teams bring a broader range of ideas and insights to work. That\’s why we\’re working together to ensure our firm\’s principles and processes support a firm culture that embraces difference and strengthens inclusion. At RSM we work hard to create an environment where our people can make a difference – to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment. #J-18808-Ljbffr