Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy flexible hours, a vibrant work culture, and the chance to make a real impact.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
Select how often (in days) to receive an alert:
Date: 2 Sept 2025
Location: Kingston-Upon-Thames, KTT, GB, KT1 1RB
Full Time/Part Time: Part-Time
Contract Type: Fixed Term Contract
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and theretail industry
- Open availability for evening, weekend, and holiday shifts.
#J-18808-Ljbffr
Customer Consultant (Key Holder) employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant (Key Holder)
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showcasing your alignment with their philosophy.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of The Body Shop's offerings will enable you to provide exceptional customer service and personalised recommendations, which is key for a Customer Consultant role.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. This will help you build rapport and improve your ability to listen and respond to customer needs effectively.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility for evening, weekend, and holiday shifts, showing that you're ready to accommodate these needs can set you apart from other candidates.
We think you need these skills to ace Customer Consultant (Key Holder)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Ensure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your personal values align with The Body Shop’s ethos and how you can contribute to their mission.
Highlight Flexibility: Since the role requires open availability, make sure to mention your flexibility regarding evening, weekend, and holiday shifts in your application. This shows your commitment to the role.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or knowledge about The Body Shop's values and products, as this will demonstrate your alignment with their mission.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Discuss how you built rapport with customers and resolved any issues, as this is crucial for a Customer Consultant role.
✨Demonstrate Strong Communication Skills
Practice active listening and clear communication. During the interview, ensure you articulate your thoughts well and engage with the interviewer by asking insightful questions about the company and its products.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Think of situations where you had to think on your feet and how you would apply those skills in a retail environment.
