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- Tasks: Support field activities, deliver technical training, and assist with customer trials.
- Company: Adtran is a leading innovator in Fibre Access technology, focused on building a collaborative future.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a company pension scheme.
- Why this job: Join a dynamic team, work on cutting-edge technology, and make a real impact in telecommunications.
- Qualifications: Experience as a Technical Service Engineer with knowledge of Fibre Access and SaaS solutions required.
- Other info: Office-based role in Basingstoke with opportunities for travel and flexible working hours.
The predicted salary is between 36000 - 60000 £ per year.
Our team is expanding, and we want to hire the most talented people we can. We are currently looking for a highly motivated Technical Services Engineer to join our Customer Services team in Basingstoke. If you want to be a part of our growing company that is driven by innovation and is focused on building a future together with our employees, consider applying.
The Technical Services Engineer will be responsible for supporting field engagement activities including technical presentations, pre- and post-sales visits, assisting with lab and field trials, solution integration, deployments & upgrades, training and providing general customer support as needed.
The successful candidate will develop a full understanding of Adtran's World Leading Fibre Access product range including OLT, ONT, SDGs, in home WiFi solutions and software driven management, monitoring and orchestration systems. Knowledge of Core Networks and WDM systems will also be required.
Duties And Responsibilities- Customer homologations, POC, advanced demo, Trials
- Scope and run Customer trials and homologation tests with consulting product experts.
- Deliverables: Test cases documentation and validation report.
- Network design documentation
- Create the detailed low level system design based on actual site and network conditions provided in the Customer Information Questionnaire.
- Final Network Design - confirmed network design along with the required equipment settings for network installation.
- On site or remote Assistance for Installation and Commissioning on all product lines
- Supervise Technical Services staff and external contractors during on-site activities with customers, such as Installation and Commissioning, equipment upgrades and fault investigations.
- Be the technical lead on certain projects.
- Deliverables: Acceptance reports as defined in the service request.
- Network upgrade, network audit
- Build upgrade plan and run complete network audit: OLT-ONT-SDG & MCP.
- Deliverables: upgrade path with steps and timeline, report and analysis of a network audit – per site and overall status.
- Customers workshops and trainings
- Be able to deliver technical training on Adtran products and technologies with the help of product experts to Customers and other technical support staff.
- Create documentation and other tools to proactively educate channels and end users about potentially difficult issues prior to their becoming problems.
- Provide technical and sales support including demonstrations, evaluations, and training for accounts in assigned territory and perform technical presentations for customers, partners, and prospects.
- Prepare and execute acceptance testing as well as lab & field trials
- Represents voice of Customers and Adtran Service Team, actively providing feedback about products usability and quality to Adtran R&D, Test and Quality departments
- On site, level 3 support outside of normal business hours following escalation from Customers.
- Proven work experience as a Technical Service Engineer in the Fibre Access environment.
- Knowledge of SaaS solution.
- Comprehensive Ethernet and IP knowledge and hands-on experience. Knowledge of routing protocols beneficial. (e.g. Juniper/Cisco experience)
- Provisioning and orchestration software (incl. protocols such as NetConf, REST and experience in JSON).
- Linux, Virtualisation technologies, Scripting/Programming (Python) knowledge and practical experience.
- Ability to develop solutions hand in hand with customers and partners, convince customers of our solution benefits.
- Attitude of proactively getting things done, working on their own initiative.
- Excellent presentation and communication skills
- Excellent customer interfacing skills
- Fulltime / Permanent
- Readiness to regularly travel to customers within the UK
- Prepared to do flexible working hours including some out of hours working
- DBS check will be required (Adtran to arrange)
- Primary location of job: Office based (Adtran Basingstoke)
- Base salary
- Car Allowance
- Compensation for out of hours activities
- 25 days holiday + public holidays
- Company pension scheme (salary sacrifice)
- Income protection insurance to cover serious illness
- Life assurance
- Private medical insurance
- Employee assistance helpline
- Free onsite parking
- Mid-Senior level
- Full-time
- Engineering and Information Technology
- Telecommunications
Technical Services Engineer employer: Adtran
Contact Detail:
Adtran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Familiarise yourself with Adtran's Fibre Access product range. Understanding the specifics of OLT, ONT, and SDGs will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of Core Networks and WDM systems. Being able to discuss these topics confidently can set you apart from other candidates during technical discussions.
✨Tip Number 3
Prepare to showcase your experience with SaaS solutions and provisioning software. Highlighting your hands-on experience with protocols like NetConf and REST will be crucial in demonstrating your technical capabilities.
✨Tip Number 4
Practice your presentation and communication skills. As a Technical Services Engineer, you'll need to effectively convey complex information to customers, so being articulate and engaging is key.
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Services Engineer position. Understand the key responsibilities and required skills, such as knowledge of Fibre Access products and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your technical expertise in areas like Ethernet, IP knowledge, and any experience with SaaS solutions or programming languages like Python.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to support field engagement activities and deliver technical training, as outlined in the job description.
Highlight Soft Skills: In addition to technical skills, emphasise your communication and presentation abilities. The role requires excellent customer interfacing skills, so provide examples of how you've successfully engaged with clients or led training sessions in the past.
How to prepare for a job interview at Adtran
✨Know Your Technical Stuff
Make sure you have a solid understanding of Adtran's Fibre Access products, including OLT, ONT, and SDGs. Brush up on your knowledge of Core Networks and WDM systems, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved technical issues or improved processes in previous roles. This will demonstrate your ability to handle challenges that may arise in the Technical Services Engineer position.
✨Prepare for Customer Interaction Scenarios
Since the role involves customer support and training, think about how you would approach various customer scenarios. Practice explaining complex technical concepts in simple terms, as this will be crucial for effective communication.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
