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- Tasks: Support studio teams with employee relations, recruitment, and cultural initiatives.
- Company: FACEGYM offers a unique facial fitness experience, boosting confidence through innovative skincare and technology.
- Benefits: Enjoy discounts on services, extra paid days off, and access to a confidential support programme.
- Why this job: Join a dynamic team focused on creating exceptional employee experiences in a fast-paced environment.
- Qualifications: 4-6 years in HR roles, strong knowledge of NY/CA employment law, and excellent communication skills required.
- Other info: This hybrid role is based in NYC, with a focus on collaboration across multiple studio locations.
The predicted salary is between 64000 - 72000 £ per year.
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!
Overview Of The Role
As our US People Partner, you’ll be a key member of the People team, based in New York and supporting our growing studio teams across New York and California. You'll work closely with Studio Managers, our Education team, and the UK-based People team to lead day-to-day people support, including but not limited to employee relations, cultural initiatives, and coordination of our hiring and onboarding process. This is a true generalist role, ideal for someone who thrives in a hands-on environment, enjoys partnering with operational leaders, and is passionate about building exceptional employee experiences.
Key duties and responsibilities include, but are not limited to:
- Employee Relations & Studio Support
- Act as the first point of contact for Studio Managers on people-related queries and ER matters
- Lead on ER issues including investigations, performance improvement, and disciplinary processes (with support from the People Director)
- Support consistent application of policies, procedures, and coaching tools
- Partner with the People Director to ensure studio-level compliance with NY and CA employment law
- Policy, Compliance & Handbook Ownership
- Own the maintenance of US employee handbooks (NY and CA), partnering with ADP and legal advisors to ensure content is legally up-to-date and accessible
- Assist in the creation and rollout of new or revised policies and processes that reflect business changes, legal updates, or studio feedback
- Ensure all employees are aware of and have access to key documents and training requirements
- Support weekly payroll processes in collaboration with Finance, ensuring timely submission and accuracy across timekeeping, leave balances, and employee records
- Recruitment Coordination
- Support full-cycle recruitment for US studio roles in partnership with the UK-based Recruiter, including screening, scheduling, and trade test coordination
- Manage the internal ATS, ensuring all candidate records and documents are accurately maintained throughout the hiring process
- Lead local outreach efforts to strengthen early-career pipelines, including school and college partnerships, job fairs, and community engagement initiatives
- Champion FACEGYM’s employer brand across the US by cultivating local partnerships and representing the brand at industry and recruitment events
- Culture & Engagement
- Lead studio engagement initiatives such as anniversaries, recognition, and seasonal celebrations
- Support DEI and values-led programs across US locations
- Champion FACEGYM’s culture and ensure it translates consistently across studios
- Employee Lifecycle & People Operations
- Coordinate all onboarding and offboarding activities for US studio employees, ensuring a smooth employee experience and full compliance with internal processes and legal requirements
- Liaise with the People Operations Specialist (UK) on onboarding, compliance, and systems support (e.g., HRIS, LMS, Internal Comms)
- Ensure timely completion of right-to-work checks, mandatory training, and systems onboarding for all new hires
- Own US studio-level reporting (e.g., probation reviews, absence tracking, engagement feedback etc.)
Person Specification:
- A positive, can-do attitude with a genuine passion for people and team culture.
- 4–6 years of experience in HR generalist, People Partner, or similar roles, ideally supporting retail, wellness, or hospitality teams
- Strong working knowledge of NY and/or CA employment law, and experience in managing sensitive ER matters
- A natural problem-solver who thrives in fast-paced environments and enjoys rolling up their sleeves
- Excellent communication and relationship-building skills. Able to earn trust at all levels, from new starters to studio leadership
- A high degree of proactivity and ownership. You take initiative, follow through, and spot opportunities to improve how we work
- Experience coordinating hiring and onboarding processes, and ideally exposure to managing or updating policies and handbooks
- Comfortable using HR systems and tools (experience with ADP Workforce Now preferred)
- Must be based in NYC and willing to be present across our 4 studio locations at least twice per week.
OUR BRAND VALUES
- Teamwork
- Adaptability
- Ownership
- Respect
Job benefits:
- Personal as well as friends and family discounts on our services and products
- Additional paid day off for each year of service - capped at 5 years
- Access to our free and confidential employee assistance program
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Human Resources
Industries: Health, Wellness & Fitness
US People Partner (HR Generalist) employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land US People Partner (HR Generalist)
✨Tip Number 1
Familiarise yourself with FACEGYM's unique approach to facial fitness. Understanding their services and how they differentiate themselves in the wellness industry will help you connect better with the team during interviews.
✨Tip Number 2
Network with current or former employees of FACEGYM, especially those in HR roles. They can provide valuable insights into the company culture and what it takes to succeed as a People Partner.
✨Tip Number 3
Stay updated on employment laws in New York and California, as this knowledge is crucial for the role. Consider attending workshops or webinars that focus on HR compliance in these states.
✨Tip Number 4
Prepare to discuss your experience with employee relations and cultural initiatives. Think of specific examples where you've successfully managed ER issues or enhanced workplace culture, as these will be key topics in your discussions.
We think you need these skills to ace US People Partner (HR Generalist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR generalist roles, particularly in employee relations and compliance. Use keywords from the job description to demonstrate your fit for the US People Partner position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and team culture. Mention specific experiences that align with FACEGYM's values and how you can contribute to their unique workplace environment.
Showcase Relevant Skills: Emphasise your knowledge of NY and CA employment law, as well as your experience in managing sensitive employee relations matters. Highlight your problem-solving skills and ability to thrive in fast-paced environments.
Prepare for Potential Questions: Anticipate questions related to your experience in recruitment coordination and onboarding processes. Be ready to discuss how you've successfully implemented policies and engaged employees in previous roles.
How to prepare for a job interview at FACEGYM
✨Know the Company Culture
Before your interview, take some time to understand FACEGYM's unique culture and values. Familiarise yourself with their approach to employee engagement and how they promote teamwork and adaptability. This will help you align your answers with what they value in a People Partner.
✨Demonstrate Your HR Knowledge
Be prepared to discuss your experience with employee relations, compliance, and recruitment processes. Highlight specific examples from your past roles that showcase your ability to handle sensitive ER matters and your understanding of NY and CA employment law.
✨Showcase Your Problem-Solving Skills
As a People Partner, you'll need to be a natural problem-solver. Prepare to share instances where you've successfully navigated challenges in HR, particularly in fast-paced environments. This will demonstrate your proactive attitude and ownership.
✨Engage with Questions
At the end of the interview, don't forget to ask insightful questions about the role and the company. Inquire about their current HR initiatives or how they measure employee engagement. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
