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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and social media in Italian and English.
- Company: Join Ant Marketing Ltd, a friendly team based in Sheffield City Centre.
- Benefits: Enjoy £12.21 per hour, flexible hours, 20 days holiday, and employee perks.
- Why this job: Be part of a supportive culture with growth opportunities and a focus on customer satisfaction.
- Qualifications: Fluent in Italian and English, with strong communication and customer service skills.
- Other info: Hybrid working options available after training; must be within a 1-hour commute to Sheffield.
Do you have the passion and drive to pursue your career ambitions and strengths whilst being well rewarded for your contribution? Then come join us at Ant Marketing Ltd. We’re waiting to welcome you to our friendly team.
This position is based at our Church Street Site in Sheffield City Centre, and all applicants are required to be within a 1-hour commute of our Sheffield offices. Training & Grad Bay will be completed on site. Once completed, you may have the option to work on a hybrid model, combining home and site working each week.
About the Job
As a Customer Service Advisor, you will respond to phone calls, online queries via email and social media channels. This role involves customer communication in written format, so you need to be comfortable using a PC with good typing and grammar skills.
We’ll give you:
- £12.21 Per Hour, Plus a pay progression plan in place.
- 20 days holiday, increasing with length of service, plus 8 days bank holiday (in lieu if scheduled to work).
- Up-to-date training and development in our state-of-the-art training academy.
- Opportunities for promotion from within; many senior managers started in calling positions.
- Access to our Employee Benefits Platform, saving an average of £1000 per year.
About You
- Fluent in Italian – written and spoken.
- Excellent written communication and customer service skills in English and Italian.
- Able to work at a fast pace while maintaining high quality standards.
What Will You Be Doing?
- Responding to emails and answering calls regarding online orders.
- Maintaining high-quality work standards to ensure fair treatment of customers.
- Reporting to your Team Manager.
- Referring issues to relevant internal/external departments using correct escalation procedures.
- Representing the brand well and ensuring customer satisfaction.
- Communicating in Italian & English with customers in written form.
Hours of Work
Full-time, flexible between Monday – Sunday, 7AM-8PM.
Contract: Permanent
Join us and be part of delivering excellent customer service for global brands.
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm
✨Tip Number 1
Make sure to highlight your fluency in both Italian and English during any conversations you have with us. Practising common customer service scenarios in both languages can help you feel more confident and prepared.
✨Tip Number 2
Familiarise yourself with our company values and the brands we represent. This knowledge will not only impress us but also help you understand how to align your customer service approach with our expectations.
✨Tip Number 3
Be ready to demonstrate your ability to work at a fast pace while maintaining high-quality standards. Think of examples from your past experiences where you successfully managed multiple tasks without compromising on service quality.
✨Tip Number 4
Since this role involves communication through various channels, practice your typing skills and ensure you're comfortable using different platforms. Being tech-savvy will give you an edge in handling customer queries efficiently.
We think you need these skills to ace Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Italian and English. Mention any relevant experiences where you used these languages, especially in customer service or communication roles.
Showcase Communication Skills: Since the role requires excellent written communication, provide examples of your writing skills. You could include experiences where you handled customer queries or wrote professional emails.
Demonstrate Flexibility: The job requires flexibility in working hours. In your application, mention your availability and willingness to work during the specified hours, showcasing your adaptability.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on customer service roles and any relevant training that supports your application.
How to prepare for a job interview at Ant Marketing
✨Showcase Your Language Skills
Since the role requires fluency in both Italian and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to respond to questions or even role-play customer interactions in both languages.
✨Highlight Customer Service Experience
Discuss any previous experience you have in customer service roles. Be ready to provide examples of how you've handled difficult situations or ensured customer satisfaction, as this will show your capability to thrive in a fast-paced environment.
✨Familiarise Yourself with the Company
Research Ant Marketing Ltd. and understand their values, mission, and the brands they represent. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Flexibility Questions
Given the flexible working hours, be ready to discuss your availability and willingness to work various shifts. Highlight your adaptability and commitment to meeting the needs of the business.
