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- Tasks: Support housing services and assist families with their needs in a dynamic environment.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services, prioritising people and community.
- Benefits: Enjoy flexible working, additional leave, discounts, and a supportive culture focused on your growth.
- Why this job: Join a mission-driven team advocating for military families while developing your skills in a rewarding role.
- Qualifications: Strong communication skills, ability to handle pressure, and a knack for problem-solving are essential.
- Other info: This hybrid role may involve travel, offering a blend of office and remote work.
The predicted salary is between 24000 - 36000 £ per year.
Pinnacle Group are looking to recruit a Housing Assistant to provide a comprehensive support and administration service for regional and area housing services. The role will include responding to a range of service families as well as internal and external stakeholders. This is a hybrid role which may include travel to other areas. The working hours are Monday - Friday, 8.30am - 4.30pm.
Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you'll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if HO is attending another appointment.
- Coordinate, administer and monitor Housing Officer appointments/diaries including short notices changes and long-term planning liaising with the area manager and other stakeholders as required.
- Contribute, lead and support as required in the management and allocation of garages.
- Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities.
- Complete and maintain accurate and detailed records in all operational systems and templates.
Key requirements:
- Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Ability to use initiative and make accurate and timely decisions whilst under pressure.
- Ability to interpret and analyse data and performance information, identifying issues and resolution required.
- Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Housing Assistant employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of service families and the challenges they face. Understanding their unique circumstances will help you connect better during interviews and demonstrate your commitment to advocating for them.
✨Tip Number 2
Network with current or former employees of Pinnacle Group, especially those in housing roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss how you handle pressure and complex issues, as this role requires quick decision-making. Think of specific examples from your past experiences that showcase your ability to manage competing priorities effectively.
✨Tip Number 4
Research the local areas where you may be working, as well as the facilities available to families. Being knowledgeable about the community will not only impress your interviewers but also show your dedication to improving the lived experience of service families.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Housing Assistant.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management or customer service. Use specific examples to demonstrate your ability to handle complex issues and communicate effectively.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Pinnacle Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing appointments and supporting service families. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Interpersonal Skills
Since the role requires effective communication with various stakeholders, be prepared to discuss your interpersonal skills. Share examples of how you've successfully communicated in previous roles, especially in challenging situations, to highlight your ability to connect with diverse audiences.
✨Demonstrate Problem-Solving Abilities
The job involves dealing with complex issues and competing priorities. Prepare to discuss specific instances where you've used your initiative to resolve problems under pressure. This will show that you can think on your feet and make timely decisions, which is crucial for this position.
✨Align with Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Research these values and think about how your personal values align with them. Be ready to provide examples of how you've embodied these principles in your work, reinforcing your fit for the company culture.
