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For Companies At a Glance
- Tasks: Join us as a Sales Associate, providing an amazing shopping experience and assisting with store tasks.
- Company: PHOENIX Retail operates Express and Bonobos, known for stylish apparel and exceptional fit.
- Benefits: Enjoy perks like merchandise discounts, paid time off, and health coverage options.
- Why this job: Be part of a dynamic team that values confidence, self-expression, and customer satisfaction.
- Qualifications: High school diploma or equivalent; 0-2 years of retail experience preferred.
- Other info: Flexible hours, including nights and weekends, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.
Key Responsibilities:
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
Required Experience & Qualifications:
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Critical Skills & Attributes:
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Sales Associate employer: Express & Bonobos
Contact Detail:
Express & Bonobos Recruiting Team
AssociateRelations@Express.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with the Express and Bonobos brands. Understanding their design philosophy and customer experience model will help you connect better with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since the role heavily involves interacting with customers, consider role-playing scenarios with friends or family to improve your communication and problem-solving abilities.
✨Tip Number 3
Be prepared to discuss your previous retail experiences, even if they are limited. Highlight any relevant skills or situations where you provided excellent customer service or worked effectively in a team.
✨Tip Number 4
Show your flexibility regarding availability. The job requires working nights and weekends, so emphasising your willingness to work during these times can make you a more attractive candidate.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Associate at PHOENIX. Highlight your customer service skills and any relevant retail experience in your application.
Tailor Your CV: Customise your CV to reflect the key skills and experiences that align with the job description. Emphasise your ability to provide excellent customer service and any previous retail experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Express and Bonobos brands. Mention specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Express & Bonobos
✨Know the Brand
Familiarise yourself with Express and Bonobos. Understand their design philosophy and customer base. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork
Express values collaboration, so be ready to discuss how you've worked effectively within a team. Share specific instances where you contributed to a positive team environment or helped colleagues achieve a common goal.
✨Be Ready for Role-Playing
You might be asked to role-play a customer interaction during the interview. Practice handling various scenarios, such as dealing with difficult customers or promoting loyalty programs, to showcase your skills in real-time.
