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- Tasks: Lead the development of KPIs and dashboards to enhance performance insights.
- Company: Genpact is a global leader in professional services, transforming enterprises with innovative solutions.
- Benefits: Enjoy remote work, competitive salary, career development, and comprehensive benefits.
- Why this job: Join a diverse team focused on innovation and making a real impact in business.
- Qualifications: Experience in analytics, strong problem-solving skills, and proficiency in Power BI preferred.
- Other info: Work in a multicultural environment with opportunities for professional training and growth.
The predicted salary is between 36000 - 60000 £ per year.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
In this role, the Metric and portfolio performance analyst will be responsible for the development of process KPIs, Power BI Dashboard and performance metric result root cause analysis. This role requires a proactive approach to understanding root causes into results which deviate from the contractual and operational targets.
Responsibilities:
- Develop operational KPIs aligned to business targets to drive performance.
- Establish regular reporting and develop dashboards to bring visibility into performance trends.
- Investigate performance misses, including data preparation, operational GEMBA reviews and client report outs.
- Ability to communicate and engage at all levels of the internal and external client organization.
- Provide insight and feedback to operations team for recurrent misses with recommendations of actions plans to countermeasure.
- Strong alignment with ops and LEAN leaders to measure effectiveness and outcome of process improvements.
- Own contractual KPI root cause analysis, business review preparation and call attendance with key client stakeholders.
- Create governance structure for contractual KPIs.
- Regular weekly/monthly report-outs on key KPI trends.
Qualifications we seek in you!
Minimum Qualifications:
- Proven experience in analytics, reporting, or a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Power BI, Python/R would be advantageous.
Preferred Qualifications/Skills:
- Results-driven with a strong sense of accountability.
- Customer-focused with excellent interpersonal skills.
- Analytical and detail-oriented.
- Process improvement mindset.
- Resilient and adaptable to change.
- Excellent written and spoken English. Minimum C1.
What can we offer?
- Attractive salary; Consistent job openings with secure employment agreements.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports professional trainings and great career development opportunities.
- Free access to our award-winning learning platform.
- Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks.
- Access to our referral program, empowering our employees to recommend qualified candidates and earn rewards for successful hires.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
O2C Metrics portfolio Analyst – Manager - English – Remote –UK employer: Genpact
Contact Detail:
Genpact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land O2C Metrics portfolio Analyst – Manager - English – Remote –UK
✨Tip Number 1
Familiarise yourself with Power BI and data analytics tools, as these are crucial for the O2C Metrics portfolio Analyst role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Network with professionals in the analytics and reporting field, especially those who work in similar roles at Genpact or other companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with KPIs and performance metrics during interviews. Be ready to share specific examples of how you've developed or improved KPIs in previous roles, as this will showcase your analytical skills and problem-solving abilities.
✨Tip Number 4
Stay updated on industry trends related to data analytics and process improvement. Being knowledgeable about current best practices will not only help you in interviews but also show that you're proactive and engaged in your professional development.
We think you need these skills to ace O2C Metrics portfolio Analyst – Manager - English – Remote –UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the O2C Metrics Portfolio Analyst role. Familiarise yourself with key terms like KPIs, Power BI, and root cause analysis to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in analytics, reporting, and problem-solving. Use specific examples that showcase your ability to develop KPIs and work collaboratively with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of Genpact's mission and values. Mention how your skills align with their focus on performance improvement and customer satisfaction.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A polished application reflects your attention to detail, which is crucial for the analytical nature of the role.
How to prepare for a job interview at Genpact
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the O2C Metrics Portfolio Analyst role. Familiarise yourself with key performance indicators (KPIs) and how they align with business targets, as this will be crucial in your discussions.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with analytics and reporting. Be ready to provide examples of how you've used data to drive performance improvements or solve problems in previous roles.
✨Communicate Effectively
Since the role requires strong communication skills, practice articulating your thoughts clearly. Be prepared to explain complex data insights in a way that is understandable to both technical and non-technical stakeholders.
✨Demonstrate a Collaborative Mindset
Highlight your ability to work collaboratively with cross-functional teams. Share examples of past experiences where you successfully engaged with different departments to achieve common goals.
