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- Tasks: Assist in managing properties and provide excellent service to residents daily.
- Company: Encore is a vibrant property management company focused on building great communities.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for growth and development.
- Why this job: Join a supportive team where your contributions matter and make a real impact.
- Qualifications: A good standard of education; customer service experience preferred but not essential.
- Other info: This role requires 4 days in the office and 1 day working from home.
The predicted salary is between 21000 - 30000 £ per year.
About Us: At Encore, we believe property management should be anything but ordinary. We manage some of the UK’s top residential developments, and we’re passionate about building great communities where people love to live. Our team is vibrant, ambitious, and dedicated to making a difference. If you’re someone who loves problem-solving, thrives on variety, and enjoys working with people, we’d love to hear from you!
The Role: As an Assistant Property Manager, you’ll be an essential part of our Estate Management team, ensuring our residents receive top-notch service while our properties run smoothly. You’ll handle everything from day-to-day communication with residents to overseeing maintenance issues and keeping our systems in order.
What You’ll Be Doing:
- Customer Service: Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.
- Data Management: Keep our property management system (Qube) fully up-to-date, ensuring all information is accurate and organised.
- Maintenance Coordinator: When something needs fixing, you’re the one to make it happen. Liaise with contractors, manage works orders, and ensure everything is done on time and to a high standard.
- Health & Safety: Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.
- Financial: Help manage budgets, issue purchase orders, and assist with financial reporting to ensure costs stay under control.
About You: You’re passionate about delivering excellent customer service and enjoy building relationships with residents and clients. You’re a natural multitasker, able to manage your time and juggle tasks efficiently. You’ve got experience with systems like databases (Qube knowledge is a bonus) and are confident using Microsoft Office. You communicate clearly and professionally—whether over the phone, in writing, or face-to-face. You’ve got experience working with contractors and managing reactive maintenance (if not, you’re ready to learn fast!).
What You’ll Bring:
- A positive, can-do attitude—you’re solutions-focused and ready to tackle any challenge.
- Attention to detail—you don’t miss a beat and ensure every task is completed to a high standard.
- A team-player mentality—you enjoy collaborating with others and contributing to the team’s success.
Qualifications & Experience: A good standard of education is essential. Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential. Previous experience in customer service and contractor management is desirable.
Why Work with Us?: Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way. Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career. Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Encore operate a hybrid model - this role requires 4 days in the office and 1 from home. The salary for this role is £26,500 p.a.
Assistant Property Manager employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarise yourself with property management systems, especially Qube, as this will be a key part of your role. If you don’t have experience with it yet, consider taking an online course or watching tutorials to get a head start.
✨Tip Number 2
Brush up on your customer service skills, as being the first point of contact for residents is crucial. Practice active listening and problem-solving techniques to ensure you can handle queries effectively and professionally.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Encore.
✨Tip Number 4
Demonstrate your ability to multitask by preparing examples from your past experiences where you successfully managed multiple responsibilities. This will show Encore that you can thrive in a dynamic environment.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Emphasise any roles where you managed communication with clients or contractors, as this is crucial for the Assistant Property Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for property management and your commitment to excellent customer service. Mention specific examples of how you've successfully resolved issues or improved processes in previous roles.
Highlight Relevant Skills: Clearly outline your skills related to data management and maintenance coordination. If you have experience with property management systems like Qube, make sure to mention it, as well as your proficiency in Microsoft Office.
Showcase Your Team Spirit: Since the role requires collaboration, include examples of how you've worked effectively within a team. Highlight your positive attitude and ability to multitask, which are essential traits for this position.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As an Assistant Property Manager, you'll be the first point of contact for residents. Prepare examples of how you've successfully handled customer queries or resolved issues in the past to demonstrate your ability to provide excellent service.
✨Familiarise Yourself with Qube
Since data management is a key part of the role, it’s beneficial to have a basic understanding of property management systems like Qube. If you don’t have experience with it, do some research or find tutorials online to get a grasp of its functionalities.
✨Prepare for Maintenance Scenarios
You’ll need to coordinate maintenance and liaise with contractors. Think of situations where you've managed similar tasks before, and be ready to discuss how you ensured timely and high-quality outcomes.
✨Emphasise Your Team Player Attitude
Encore values collaboration, so be prepared to talk about your experiences working in teams. Highlight instances where you contributed to team success and how you support your colleagues in achieving common goals.
