Aftercare Coordinator

Due to continued growth and success, an established M&E Maintenance Company is looking for an enthusiastic, hardworking individual to join their friendly and busy team. Working as part of the Aftercare and Maintenance team, you will be responsible for taking phone calls from occupiers and customers and booking appointments.

You will be well-organized and have a keen eye for detail. Excellent communication skills are essential, as the role involves communicating with occupiers, homeowners, and clients.

Ideally, you will be customer-focused, preferably with a mechanical and electrical-based customer service / maintenance helpdesk background.

Basic responsibilities, tasks, and duties include:

1. Receiving and making calls to occupiers, homeowners, clients, and engineers
2. Arranging and allocating services, small works, PPM, and reactive appointments
3. Using a CAFM system to assign engineers, issue quotes, raise purchase orders, and invoices
4. Consistent delivery of SLAs and KPIs
5. Carrying out other administration duties

Knowledge and skills required:

• Must be IT literate and able to use Microsoft packages to a good standard
• Must have an excellent telephone manner
• Ability to communicate clearly and effectively at all levels, both written and verbal, within the business and externally
• Ability to work on own initiative and as part of a team
• Ability to work effectively and accurately
• Ability to work to deadlines and prioritize workload
• Positive, enthusiastic, and approachable attitude

Full training will be provided on our CAFM system.

Hours of work are 08:00 – 17:00, Monday to Thursday, and 08:00 – 16:00 on Fridays.

My client hopes to find the right candidate to join their busy and friendly team as soon as possible.

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