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- Tasks: Support ward managers and NHSP workers with expert advice and relationship management.
- Company: Join NHS Professionals, the largest flexible staff bank in the NHS, dedicated to quality care.
- Benefits: Enjoy 27 days annual leave, employee discounts, and a chance to win £100 vouchers monthly.
- Why this job: Be part of a caring culture and make a real impact in the NHS community.
- Qualifications: Strong communication skills, customer service experience, and ability to manage multiple stakeholders required.
- Other info: This role is on-site at Croydon University Hospital, Monday to Friday, with no hybrid options.
The predicted salary is between 20800 - 31200 £ per year.
Are you self-motivated and ready to be part of something exciting? Are you a good communicator and strong at building key relationships with stakeholders? If so, we have an opportunity that offers a rewarding career working for a company where you can feel proud of your achievements daily and be a valued part of a culture truly driven by care.
We are currently recruiting for a Client Relationship Advisor (Internally known as a Trust Services Partner). 37.5 Hours per Week / Monday - Friday On-Site (No Hybrid Working) Location - Croydon University Hospital £26,000 per annum / plus the opportunity to take advantage of a range of our unique Rewards and Benefits.
This critical role for the local NHS Trust involves providing on-site customer support for ward managers and NHSP bank workers, ensuring all contact with NHSP is quick, simple, and helpful. You will support ward managers and workers by delivering expert advice and guidance for prompt query resolution when the NHSP National Service Centre cannot assist. You will also manage client relationships by visiting wards to check on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.
In return, we offer a unique set of rewards and benefits:
- Annual Leave - 27 days annual leave plus Bank Holidays, with an option to buy an extra 3 days annually.
- Employee Discount Schemes - Access to benefits like the Blue Light Card with discounts online and on the high street, and Beat, a reward and recognition platform with discounts on electronics, entertainment, travel, and more.
- Star of the Month! - Recognize colleagues who go the extra mile and win £100 shopping vouchers.
To be successful in this role, you will need to:
- Be a strong communicator and relationship builder
- Be highly organized and committed
- Have strong diary management skills
- Experience managing a demanding, fast-paced environment
- Manage multiple stakeholders effectively
- Have a background in excellent customer service
In return, we offer fantastic benefits:
- Generous annual leave - 27 days plus bank holidays
- Commitment to talent management & development
- Star of the Month award with £100 vouchers
- Pension contributions up to 10%
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee engagement and discounts platform
About Us: NHS Professionals (NHSP) runs the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their needs. Owned by the Department of Health and Social Care, any surplus is reinvested into the NHS. We are proud to be the first NHS organization to be accredited as a Top Employer.
Client Relationship Advisor employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Advisor
✨Tip Number 1
Familiarise yourself with the NHS Professionals (NHSP) and their mission. Understanding their values and how they operate will help you align your communication style and demonstrate your commitment to their goals during any discussions.
✨Tip Number 2
Network with current or former employees of NHSP, especially those in client-facing roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when engaging with stakeholders.
✨Tip Number 3
Prepare to showcase your relationship-building skills by thinking of specific examples from your past experiences. Be ready to discuss how you've successfully managed client relationships or resolved conflicts, as this will be crucial for the role.
✨Tip Number 4
Demonstrate your organisational skills by being punctual and well-prepared for any interviews or meetings. Showing that you can manage your time effectively will reflect positively on your ability to handle the demands of the role.
We think you need these skills to ace Client Relationship Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and experience in building relationships. Use specific examples that demonstrate your ability to manage multiple stakeholders effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are drawn to NHS Professionals and how your background in customer service aligns with their values.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided customer support or managed client relationships. Highlight any achievements that reflect your organisational skills and ability to thrive in a fast-paced environment.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to relationship building and managing stakeholder satisfaction. Be ready to provide examples of how you've successfully resolved queries in previous roles.
How to prepare for a job interview at NHS Professionals
✨Showcase Your Communication Skills
As a Client Relationship Advisor, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past, whether through resolving conflicts or providing support.
✨Demonstrate Relationship-Building Experience
Highlight your ability to build and maintain relationships. Share specific instances where you successfully managed client relationships or improved stakeholder satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to manage multiple tasks or stakeholders simultaneously and be ready to discuss your approach.
✨Research NHS Professionals
Familiarise yourself with NHS Professionals and their mission. Understanding their values and the importance of their role in the NHS will help you align your answers with their goals during the interview.
