2nd Line Support Analyst

Job Summary: Location: Castleford, West Yorkshire (Office Based) Salary: Dependent upon experience Job Type: Full time – 40 hours per week Are you looking for immediate and flexible work that will enable you to develop your IT engineering skills within a fast-paced, growing organisation that values you? This role could be for you! Cammax designs and manufactures touch screen kiosks at its purpose built factory in Castleford. We have a range of standard kiosks and also produce bespoke designs. We develop the software applications and customise kiosk hardware and peripherals as required. Cammax employs a nationwide team of engineers who carry out site surveys, system installation and comprehensive on-site maintenance. Cammax is excited to be part of the Modaxo family. Modaxo is a new, dedicated global organisation bringing together businesses from across Volaris Group that collectively focus on advancing new technologies and innovations for people transportation. With more than two dozen companies (Cammax being one of them), representing 12 brands, Modaxo comprises 2,000 people, operating from 35 offices in 21 countries around the world. Job Description: Key Responsibilities Fault finding and problem solving Answering telephone calls and replying to emails from customers Resolving help-desk tickets Investigating and responding to incidents in accordance with SLAs Supporting bespoke software applications Triaging hardware issues Arranging engineer visits to customer sites Liaising with engineers on site to complete troubleshooting and testing. Skills and Experience Previous experience working on a Help Desk or Service Desk providing 2nd line support. Background in various IT systems, hardware, deployments, rollouts or configuration Experience in desktop imaging and PC builds Familiarity with remote desktop tools and management software Experience troubleshooting hardware and software issues. These include, but are not limited to using the following: Event Viewer Investigating application logs Command Line Firewall and network troubleshooting Excellent communication skills Good attention to detail Ability to work on own initiative and as part of a team. IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) would be advantageous. Benefits Competitive salary Free parking Pension scheme 25 days holiday plus bank holidays Flexible working arrangements Opportunity to work for a variety of high-profile clients with a degree of flexibility, whilst growing your personal profile Opportunity to make a significant impact in a rapidly growing business Professional development opportunities. Worker Type: Regular Number of Openings Available: 0 If you’re interested in this role then click on apply! About Us Trapeze Group UK Ltd is a leading software supplier to the public transport and spirit productions industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, TheTrainline.com and Stanstead Airport. As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. And as the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. Diversity and inclusion are about understanding, respecting and appreciating the different perspectives we bring to working together. We would love to see more women having access to information and inspiration to choose a career in technology – and the support to do so. We are delighted to partner with the Inclusive Tech Alliance and other UK technology companies to take the lead in driving diversity and inclusion further within our businesses. We will retain unsuccessful applicant’s details for 6 months at which point these will be destroyed and will not be shared with any third parties without the applicants consent. Trapeze is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, creed, national origin, gender, gender identity, gender expression, disability, marital status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. #J-18808-Ljbffr