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- Tasks: Help customers plan tailor-made luxury travel experiences and provide exceptional service.
- Company: Join a growing travel agency in Brighton, partnered with TravelGay, focused on LGBT travel.
- Benefits: Enjoy competitive salary, uncapped commission, travel discounts, and after-work celebrations.
- Why this job: Be part of a supportive team that values personal growth and customer satisfaction.
- Qualifications: Passion for travel, consultative sales skills, proactive attitude, and a customer-centric mindset.
- Other info: Opportunity to grow within the company and enjoy unique incentives like familiarisation trips.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Tired of watching busy shoppers walk past your travel agency and not walk in? Bored of scraping the barrel of enquiries? Looking for a new challenge? You found it! We’ve got some exciting new opportunities coming up and are expanding even more since our relocation to Brighton in 2018. We’re totally transparent about our activity and would love to give you an update on what team OOO have been up to!
The growth – we’ve not just been hiring in our Travel Concierge team, but we have new talent on board supporting Business Development and Marketing – adding some real value to our growth. We work in partnership with TravelGay, the world’s largest LGBT travel and lifestyle website. They have revolutionised the travel industry for the LGBT community and are still growing! We don’t just sell in the UK. Brexit got boring and the grass in the USA is certainly greener!
We are committed to developing our staff and promoting from within, which has paved the way for some of our existing staff to take on more senior team leader positions. As well as the occasional apres work soirée to reward some stellar success the team has already achieved.
What’s behind this success? Our founder Darren Burn had the vision to create a tailor-made travel brand that offered all customers peace of mind when booking luxury travel. Upon opening a new office in Brighton, Darren brought on board a talented Sales Manager to lead, develop and drive the team. Jared is skilled in developing sales strategies and, with Darren, has recruited a dedicated team of travel experts whose backgrounds include:
- Travel Recruitment Specialists
- Experienced cabin crew
- Skilled tailor-made travel sales experts
- Globe trekkers – first-hand destination advice
Our niche market knowledge and focus for the LGBT consumer provides great peace of mind for some of our customers, but we don’t just focus on LGBT – we cater to everyone and our message is simple – “tailor-made luxury travel, no matter who you love”. We are never short of enquiries and need a team of superstars to help uphold our ethos, values and deliver our standard of amazing service. We can relate to our customers; some of us have experienced challenges as LGBT travellers and that’s why we can deliver assurance in our services. We’ve gone the extra mile to ensure our supplier relationships benefit our customers.
Requirements:
- Sincere interest in our brand’s purpose – the fact that you’re already here reading this is a great start!
- Travel addict!!! You probably spend your downtime reminiscing about that time you went backpacking or thinking about the next adventure you have planned.
- Consultative sales expert – style-wise we’re definitely more Steve Jobs than Donald Trump – and you will have a natural gift for understanding customers and spotting opportunities to upsell and enhance their travel experiences.
- Proactive – by this stage, your curiosity has already beaten you and you’ve probably googled us and read our reviews, armed with a list of questions now that your interest is fuelled. You’re someone who makes things happen – and loves to self-develop.
- Customer-centric – the customer is king & queen in our book! 1st class service comes naturally to you – and you know the benefit of it.
- Teamwork – you enjoy working hard as part of a supportive, fun team who will challenge you to achieve your best.
- Target-oriented – hungry for success you don’t just aim to hit target – you want to smash it every month and bask in the praise and rewards of your efforts. You know the value of a consistent approach.
Benefits:
- A competitive basic salary & an uncapped commission scheme
- A unique opportunity to join an already reputable start-up brand
- Incentivised sales environment – from bar tabs to familiarisation trips, we have great prizes up for grabs
- After work soirees – celebrating success is important to us
- The chance to help define our culture
- Travel discounts for you
- 22 days holiday, rising to 25 days upon completion of a 6-month probationary period
- Pension
Travel Sales Consultant employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Consultant
✨Tip Number 1
Familiarise yourself with our brand and its mission. Understanding our commitment to the LGBT community and our approach to tailor-made luxury travel will help you connect with us during the interview process.
✨Tip Number 2
Showcase your passion for travel! Share personal stories or experiences that highlight your love for exploring new destinations, as this will resonate with our team and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare thoughtful questions about our company culture and growth plans. This shows that you're proactive and genuinely interested in being part of our expanding team, which is something we value highly.
✨Tip Number 4
Emphasise your consultative sales skills by discussing how you've successfully understood customer needs in previous roles. Highlighting your ability to upsell and enhance customer experiences will align perfectly with our ethos.
We think you need these skills to ace Travel Sales Consultant
Some tips for your application 🫡
Understand the Brand: Before you start writing your application, take some time to understand the company's ethos and values. Familiarise yourself with their focus on LGBT travel and tailor-made luxury experiences. This will help you align your application with their mission.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in consultative sales or the travel industry. Share specific examples of how you've successfully upsold products or enhanced customer experiences in previous roles.
Show Your Passion for Travel: Make sure to convey your love for travel in your application. Share personal anecdotes about your adventures or how travel has impacted your life. This will demonstrate your genuine interest in the role and the brand's purpose.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'customer-centric', 'teamwork', and 'target-oriented', to show that you possess the qualities they are looking for.
How to prepare for a job interview at Thomas Cook
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal stories about your adventures and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Consultative Sales Skills
Prepare examples of how you've successfully identified customer needs and upsold products or services in previous roles. Highlight your ability to listen and adapt to different customer personalities.
✨Research the Company and Its Values
Familiarise yourself with the company's mission, values, and recent achievements. This will not only show your genuine interest but also help you align your answers with their ethos during the interview.
✨Prepare Questions to Ask
Come equipped with thoughtful questions about the company culture, team dynamics, and growth opportunities. This demonstrates your proactive nature and eagerness to be part of their success story.
