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- Tasks: Lead communication strategies to enhance customer experience globally.
- Company: Join Adecco, a leader in workforce solutions committed to inclusivity and support.
- Benefits: Enjoy remote work flexibility, pension matching, wellness support, and employee discounts.
- Why this job: Be part of an innovative team shaping customer interactions and driving impactful change.
- Qualifications: Strong writing skills, SharePoint experience, and a background in program management required.
- Other info: Adecco values diversity and offers a supportive recruitment process for all candidates.
The predicted salary is between 28800 - 43200 £ per year.
Title: Business Program Manager
Duration: ASAP – 30/06/2025
Day rate: £400
Location: Remote (Must be UK based)
- Collaborate with the GCXE team to develop and execute a comprehensive monthly communications plan aimed at achieving CX Excellence across Area, OU, and SMC Regional levels.
- Create and maintain SharePoint resources, ensuring a unified communications approach for key projects that form part of the CX Excellence Hub.
- Craft compelling written content for executive updates, community newsletters, and other internal communication channels including Teams, Viva, and intranet platforms.
- Respond promptly and efficiently to ad-hoc programme management and team administration requests, demonstrating strong organisational skills.
- Engage with global stakeholders to ensure consistent messaging, adapting to feedback while supporting the improvement of customer experiences.
- Identify and act on new opportunities for communication strategy enhancements, contributing to the overall success of the global team.
This role offers a unique opportunity to be part of an innovative team dedicated to improving customer experience on a global scale. You will work collaboratively with key decision-makers and have the chance to influence initiatives that bridge services and customer satisfaction. Perfect for individuals who thrive in dynamic environments, this position allows you to be at the forefront of efforts aimed at enriching customer interactions and experiences.
- Enjoy flexible remote working arrangements
- Benefit from a robust pension contribution matching scheme
- Access wellbeing support initiatives designed to promote a healthy work-life balance
- Take advantage of employee discounts across various services and products
- Proficient in business/executive communication writing and editing.
- Exceptional at storytelling and the ability to simplify complex messages for targeted audiences.
- Previous experience in creating and managing SharePoint pages is highly desirable.
- Demonstrated strong communication skills and an ability to engage effectively across organisations.
- Self-motivated, adaptable, and skilled at recognising and acting on new opportunities while maintaining high standards in multi-faceted projects.
This position is designed for individuals with a solid background in programme management, who possess the initiative and creativity to drive significant improvements in customer experience. The ideal candidate will be comfortable liaising with executives and adept at crafting clear, impactful communications that resonate across diverse audiences.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco | Business Program Manager employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adecco | Business Program Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience (CX) and communication strategies. This knowledge will help you engage effectively with stakeholders and demonstrate your understanding of the role's requirements during discussions.
✨Tip Number 2
Showcase your storytelling skills by preparing examples of how you've simplified complex messages in previous roles. Being able to articulate these experiences will highlight your ability to craft compelling communications.
✨Tip Number 3
If you have experience with SharePoint, be ready to discuss specific projects where you've created or managed pages. Highlighting your practical knowledge will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Prepare to discuss how you've previously engaged with global stakeholders. Sharing examples of how you adapted messaging based on feedback will demonstrate your strong communication skills and adaptability.
We think you need these skills to ace Adecco | Business Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business program management and communication. Emphasize your skills in crafting executive updates and managing SharePoint resources, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your storytelling ability and how you can simplify complex messages. Mention specific examples of how you've improved customer experiences in previous roles.
Showcase Communication Skills: In your application, provide examples of your strong communication skills. Highlight any experience you have engaging with global stakeholders and adapting messaging based on feedback.
Highlight Adaptability and Initiative: Demonstrate your self-motivation and adaptability by sharing instances where you've recognized new opportunities in past projects. This will show that you can thrive in dynamic environments, which is essential for this role.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
Since the role emphasizes business communication, be prepared to demonstrate your writing and editing skills. Bring examples of previous work, such as executive updates or newsletters, to showcase your ability to craft compelling content.
✨Familiarize Yourself with SharePoint
As managing SharePoint pages is highly desirable, make sure you understand its functionalities. If possible, prepare to discuss any past experiences you've had with SharePoint and how you utilized it to enhance communication strategies.
✨Engage with Stakeholder Scenarios
Think of examples where you've successfully engaged with stakeholders. Be ready to discuss how you adapted messaging based on feedback and how that contributed to improving customer experiences.
✨Demonstrate Adaptability and Initiative
The job requires self-motivation and the ability to act on new opportunities. Prepare to share instances where you've taken the initiative in dynamic environments and how that led to successful outcomes in your projects.
